I've never had such a long yet completely pointless conversation with customer support. I wonder if that AI, a human, or whatever it was, read a single word of what I wrote🤔

I just ordered Pizza Express, to which the rider waited up the road from the store for a good 20 mins. Tried contacting with no luck.
Then he finally went to the store. Finally!!
He then picked up the order, and then took 20 mins to get here (it takes like 7 mins).

I went outside ready to meet him (I live in an apartment). No joke at all, he was riding his bike down my road, and I watched him do a full u turn in the middle of the road (he didn’t stop or look around at all), and rode off. Then I got a message saying he couldn’t fulfil my order. I got a full refund, but still!

I contacted uber, who couldn’t give a rats arse about the situation. They said ‘you were refunded, can I help with anything else’. Like I want to complain, I waited for ages for my food - for him to do that. I said he’s clearly doing something fishy to get free food. No arse given. Asked if I needed help with anything else- ended chat.

Ordered Pizza Hut now, as pizza express isn’t taking orders anymore (fuming as it’s costed me more, as a pizza and cheesecake was £12 from pizza express due to offers). If I have any problems- I swear down!! Will keep updated if I get my pizza eventually lol. Ordered a cookie dough to cheer me up also- spending more for less anyway- so why tf not.

End of rant lol. Thanks to all those who read my silly rant. 🫶🏻

Two days in a row I've had my food stolen, Like is there any real consequence to them doing this? And what possesses people to do it man? I'm more than generous with my tips the one last night I tipped $14 on a $30 order but man I'm so done with this app after having my texts and calls ignored then fighting with support trying to get a refund while watching the driver sit in the same spot for 30 minutes then drive past my house 3 times just to **** with me. I couldn't even place another order yesterday because they picked my food up at 7:50PM and marked it "delivered" at 5AM!!!!!! Told myself it was just one bad driver but nope happened again today.

Is Michael a ghost who somehow got a hold of my phone? I was logging into Uber a few days ago and selected "Find My Account" and came across this unknown account as an option to select. I even texted the guy who claims he has no idea how his email and phone number could be connected to my device. I have already emailed Uber Support for answers. Waiting to hear back. What's the deal in this situation?

Tonight when we ordered our dinner we could see the delivery driver on the main road to our house (1/2 mile away if that), made a U turn and the app changed from 'your the next stop' to the driver has another stop. We watched the driver go in the complete opposite direction, 15 mins away, from our house. Why was he not able to drop off the order when he was already so close to our home? I used to drive for Uber years ago and have had this happen to me when I was delivering food. It's such a waste of time and gas. I stopped working for Uber and worked for the competition doing rides. My question is why does Uber do this to their delivery drivers and customers?

Starting two weeks ago, the wait time to speak to support shot up for me from 1 min to 9 min. And that new lengthy queue isn't even real; it's a farce--the 9 min queue always dies halfway with the app saying "did we resolve your issue?" (obviously not!), leaving me high and dry.

Beyond that, there's this cumbersome AI interface where a useless bot basically stonewalls ANY refund possibilities for blatantly wrong item deliveries. Two weeks ago, I was able to connect with humans and clearly convey that parsley was not cilantro and get appropriate customer support. Now, for the past two orders, support is COMPLETELY inaccessible.

Anyone else had a similar turn of events with the Uber Eats app? Any workarounds to this AI-powered hell?

Suddenly the credit card I have used for years for Uber and Uber Eats doesn't work when trying to make a payment. I have filed multiple queries with Uber Support. No assistance has been provided. I have tried removing and re-adding the card. I verified the payment works for things outside of Uber. Has anyone had this happen before?