r/UberEATS • u/The_New_Skirt • 8h ago

Question: Unanswered Is customer support gone / is it all AI now? Completely broken support system past two weeks.

Starting two weeks ago, the wait time to speak to support shot up for me from 1 min to 9 min. And that new lengthy queue isn't even real; it's a farce--the 9 min queue always dies halfway with the app saying "did we resolve your issue?" (obviously not!), leaving me high and dry.

Beyond that, there's this cumbersome AI interface where a useless bot basically stonewalls ANY refund possibilities for blatantly wrong item deliveries. Two weeks ago, I was able to connect with humans and clearly convey that parsley was not cilantro and get appropriate customer support. Now, for the past two orders, support is COMPLETELY inaccessible.

Anyone else had a similar turn of events with the Uber Eats app? Any workarounds to this AI-powered hell?

2 Upvotes

100% Upvoted

5 comments sorted by

2

u/The_Nermal_One 7h ago

Driver Support is worse... it's people in the Philippines, with English as a second language who can't help a driver regardless of the problem.

1

u/qoslaaye52_ 8h ago

Alaahu manajinaa

1

u/SpitsyDot 7h ago

They are bots or most stupid people in the world.

1

u/Traditional-Share657 5h ago

Keep typing "agent"

0

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