They gave me someone else's order and customer service will not give my money back. I had to re order $80 worth of food, and REPAY for all of it.

Scam. Very scummy company.

My question is... Is there a number or something I can call where I can talk to an actual human?

Recently, I’ve noticed uber riders cancellation the moment they get to (or near) the store/restaurant. I’ve had it where multiple riders have done this one after another. One point I rung up the store, and they said no one’s been in and my order was ready. So, I don’t think it’s that the order isn’t ready.

I’m wondering if anyone has had this issue? It’s a new problem for me here in the UK. I’ve had uber taxis do the same. I find it very odd.

1. Uber has a policy is that if the store cancels an order you still pay for it?

By: u/Complex-Ingenuity509


Karma: 137 | Comments: 94 | Flair: USA

View Post

2. Am i obligated to speak to drivers over the phone?

By: u/Quaxky-


Karma: 96 | Comments: 370 | Flair: USA

View Post

3. If you place a shopping order you need to answer your phone. No excuses, every order is like this and it’s ridiculous.

By: u/Muted_Afternoon_8845


Karma: 73 | Comments: 82

View Post

4. Uber Eats kept $160 for an order that was never coming

By: u/PetroleumPilferer Karma: 70 | Comments: 56

View Post

5. Food delivery is a social experiment 💀

By: u/ilovezionpark


Karma: 61 | Comments: 15 | Flair: USA

View Post

This automated report was generated by the Top Posts Bot

I’ve had an UberEats subscription for years and it used to be a reliable service. Orders rarely got messed up, drivers were responsive, and Customer Service tried to make up for the mistakes. Over the past year I’ve noticed a steady decline in service all around.

Drivers don’t bother to ring the doorbell (our notes explicitly ask to do so). Most of the time we get the wrong order,items are missing, or orders never show up. None of the drivers respond to messages or calls. It’s so bad now almost every order goes wrong.

Last week we received someone else’s order. Driver didn’t respond. I sent a photo of the receipt with someone else’s name on it and items not matching our order to customer service. After many infuriating AI loops I got a response that said “due to no evidence being provided, we are denying you a refund”. How is the wrong receipt not enough evidence??? The tip was a separate transaction and also couldn’t be canceled or refunded. I ended up having to dispute the transactions with my bank.

I’m so fed up I canceled my subscription, but since it’s paid annually I’m stuck with this service for a few more months.

I thought I’d give it another chance tonight. Over an hour after placing our order I keep getting “delayed” notifications with driver perpetually 20 more minutes away (restaurant is only 10 minutes away). I called the restaurant and they tell me my order was already picked up. Driver didn’t respond. I contacted CS and spent 30 minutes trying to reach a solution. By this point most restaurants had closed. Driver never showed so we canceled our order and had to go get fast food. CS said we’d get a refund but I see a message in the app saying we’ll be charged because the food left the restaurant, so who knows.

I’ve had to stop front loading tips because I’m seeing zero effort from the majority of drivers and you can’t get your money back for no shows. It’s a tragic system all around that doesn’t seem to incentivize good customer service or fair compensation.

Tried to contact uber about the lack of restaurants in the area working with uber eats now. And this is the only response I got
I went from getting food places like Italian to Greek to Taco Bell ect. To now only having McDonalds and Burger King. Nothing else food wise

For shops only Iceland and corner stores

No longer getting actual nice food with flavour delivered. And I’m stuck as a yearly member 🫠

I hope someone with high enough power can get us refunds or fix the issue as they clearly don’t want to talk to paying customers

everyone has their own set of rules and standards for their minimums. Curious to see the consensus on this order

I’m curious about the history of Uber Eats, from when it was first founded in 2014 to how it operated in its early days. What was food delivery like back then, and how has the platform evolved over the years into what it is today? Let us hear your story

So, my husband brought home burgers for us for dinner, mine was made wrong (i have allergies), sucks, but I said “Oh, well. I’ll order one.” I pay $15.00 to have another delivered (different place) and make sure I explicitly state what can and cannot be on the burger. It comes, WRONG 😭 so I asked for a refund, Uber eats AI says no and sends me $2.00 apple cash……yeah, no. I’m not get two BS bucks, so I waited tor 15 minutes for a live agent to give me a full refund. Why do they make this process so difficult? (Rhetorical). I don’t use it anymore but I’m gonna delete it after this, I swear 😭😂

Is there a good reason for this?

I'm genuinely so tired of dealing with Uber Eats customer support. This isn't even the first time I've had an experience like this, and honestly, it's getting ridiculous. Today I placed an additional order from 7-Eleven because Uber Eats advertised that it would only add 9 minutes to my original delivery. Well, my original order arrived, and the second one was nowhere to be seen. What was supposed to be 9 extra minutes turned into over an hour. So I contacted support at 3:05 PM, thinking this would be something simple to resolve. Big mistake.

The first agent kept giving me the same generic responses about the estimated delivery time, even though the order was already showing as late. I eventually asked to cancel because I was tired of waiting, only to be told I'd still have to pay the full amount. I kept trying to explain the situation and ask questions, but it genuinely felt like I was talking to a bot. And then, while I was still trying to get an answer, the agent just ended the chat. Seriously? So I opened another chat and complained about how the previous agent treated me. After making me wait even longer, the second agent came back with an amazing solution: 20% of my order total in Uber Cash if I agreed to keep waiting. I told them I didn't want the credit. I wanted to cancel the order without being charged for something that was ridiculously late. Apparently that's too much to ask ( keep in mind its a seven eleven store order for plastic spoons and a bag of chips, which has not been picked up yet at this point of the conversation and can be easily canceled and returned to the shelf)

I was told I could either keep waiting and take the 20% credit, or cancel and still pay for the entire order. And when I expressed how unacceptable that was, guess what happened? THE SECOND AGENT ENDED THE CHAT TOO.

At that point I'd spent almost 30 minutes talking to support, and somehow I was worse off than when I started. And the worst part? This isn't the first time I've dealt with support agents doing this. They repeat the same scripted answers, completely ignore what you're actually saying, and then just close the chat when they don't feel like dealing with you anymore. I'm posting this here because I genuinely cannot find a proper way in the Uber Eats app to file a formal complaint about a bad customer service experience, report an agent, or even provide meaningful feedback about how they handled the situation. How is it acceptable for a company this big to have support agents who can just end conversations without resolving anything, with seemingly no accountability?

I'm paying for Uber One too, which makes this even more frustrating. I understand deliveries can be late. That's not even my biggest issue anymore. It's the fact that when something goes wrong, you're left dealing with customer support that doesn't seem interested in actually helping you.

I've attached screenshots of the conversations as proof. You can see the responses, the timestamps, and how both agents handled the situation.

I'm genuinely curious if anyone else has experienced this, because I'm sick of feeling like there's absolutely nothing customers can do when Uber Eats support treats them this way.

Has anyone successfully filed a formal complaint against Uber Eats support agents? How did you do it?

P.S. You genuinely can't make this up. As I'm writing this post, it's now 4:04 PM, my order STILL hasn't arrived, and apparently the driver has another stop to make before delivering mine. The estimated arrival is now 4:11 PM. 😂 All of this over an order that was originally supposed to add just 9 minutes to my delivery. Absolutely ridiculous.

Order delivered to wrong house. There is no customer service representative to talk to. Chat leaves a lot to be desired. Had to wait 15 minutes before I received my refund. No offer of redelivery of order. 3 to 5 days for refund to show. If you want to be aggravated ,deal with this service. Should have cooked at home! Thanks Uber Eats.

I just paid for priority delivery to ensure my food is hot and was assigned someone doing bike delivery. Shouldn’t that not be allowed?

They are on an e-bike and it keeps delaying. They haven’t moved in twenty minutes. I tried messaging and they won’t read the messages, I tried calling them but they didn’t answer.

The app says it helps with pickup times, but I’ve never noticed any difference. There’s one restaurant near me that never has food ready when I arrive and I always report the order wasn’t ready. I’ve been doing this for a while and that restaurant has never had food ready when I arrive (well, technically they did have the food ready once, but it was already picked up by someone else) and if anything has changed, it’s gotten worse. Got an order for them tonight and I got to the restaurant before the order even popped up on the kitchens screen, which is beyond ridiculous that the app would except me to wait the whole 20+ minutes it would take to make the food. Is there actually anything I can do about this that works or is everything on uber just as worthless as their pay is?

I usually tip $8 for a 1-2km trip from McDonald’s and $15 for a $100 grocery order (it’s also 2km). I noticed gas prices have increased a lot. So I put my tip for McDonald’s up to $10.
I was considering putting my grocery tip to $20, but it kind of seems like a lot. Would you recommend me to just buy $150 of groceries and tip $20? That’s seems the most reasonable. In the US a $15 tip for $100 grcoeries is pretty normal, I realize that’s about $142 of groceries in Canada.
I feel like I’m answering my own question. I just wanted to know what was fair? Most grocery orders take like 30-40 minutes even though it’s only like 8 mins away. I feel bad if someone is working for $30 an hour working their ass off.

I might just go insane. I've had four different agents say the same thing to me for the past 2 hours about my order being 48 hours after placing my order

The problem is I never placed an order yet.

I just wanted help with adding my promotion to my order, I tried removing all deals, making sure its 75 dollars at least before taxes, even restarted my app. None of this helps and the Uber eats customer service is not listening clearly to my issues.

Can anyone help with this?

I got a $11 order for Jimmy John’s for like 4 miles. I double checked the address in the app so there’s only one order that I accepted. After I confirmed the order for Jimmy John’s some random five guys order popped up. I did not accept this order. I don’t know where it came from. I had to cancel the order, even though I didn’t accept it. This is absolutely crap. Has this happened to anybody else?

I am missing items from a 50 dollar uber eats order so I wanna dispute it I worked 14 hours today got home at 11 pm ordered food literally took an hour and a half to get here the guy says he couldn’t find me in the neighborhood and just left the food outside and there was only one cold hard as a rock chicken sandwich. I’m beyond Anoyyed and wondering if it’s even worth it to try to get my money back. I clicked incorrect or missing items option and it just says a ticket has been opened.

I’m going to bed without eating I’m just over the day but tomorrow when I wake up I wanna get my money back hopefully

i just got $25 off minimum order of 20 idk if this was a personal offer but this was the craziest deal i've gotten

Edit: It was stackable too and i didn't realize 😭😭😭

I’m trying to reach someone at Uber Eats/Postmates corporate because an order was marked delivered but never arrived, there was no delivery photo, and support refused to refund me. I disputed the charge immediately through my bank, and Uber has since restricted my account and is requiring me to repay the disputed amount in order to use it again. I’ve already emailed corporate contacts with screenshots and documentation and followed up, but no one has responded. If anyone has a legitimate corporate/customer-relations email for Uber Eats or Postmates, I’d really appreciate it. They will not let me delete the account and open a new one. I am stuck and need it for work purposes or else I’d boycott and never use them again since they lie and steal from their own customers.

Jfc I had to reschedule plans because they couldn’t deliver within the listed “priority” delivery time. I specifically paid the up charge to get it in a certain window.

I don’t blame the delivery guys at all but uber is horrendous when it comes to fulfilling estimated times. Even worse when it comes to customer service.

That was my last order.

I just deleted my account, was on the free trial to get one thing but can’t afford it long-term. I know it takes 30 days to permanently deactivate the account, so just want to make sure I won’t end up getting charged. Trying to find the answer in Uber’s FAQ made me want to scream, and I’m assuming multiple of y’all know the answer. Thank youuuuuuuuuu, much appreciated.

e

$70 for a two item order, service fee might be the biggest scam in history, eliminate drip pricing NOW