Hi everyone,
I'm looking for advice on how to deal with an ongoing noise issue at my apartment complex, The Prescott on South Congress Avenue.
For approximately five months, my wife and I have been dealing with loud yelling, shouting, and other disturbances coming from a neighboring apartment late at night, often around midnight or later. The noise regularly wakes us up and makes it difficult to get a proper night's sleep in our own bedroom.
Our bedroom shares a wall with the neighboring unit, so the noise is especially loud inside our bedroom. However, someone walking past the neighbor's front door or listening from outside the apartment may not hear much of anything. This has made the situation particularly frustrating because management keeps telling us to contact the security company they use.
We've contacted management multiple times and have made numerous video recordings documenting the noise. We have plenty of evidence, but management continues to ask us for more documentation instead of taking meaningful action. We've also contacted security, but they simply walk past the neighboring apartment.
At this point, we feel like we're going in circles. We've been dealing with this for months, and it has seriously affected our ability to sleep and enjoy our own home.
The apartment's resident handbook specifically states that unreasonable noise is prohibited between 10:30 PM and 7:00 AM. Despite this policy, the situation remains unresolved.
I'm hoping people familiar with Austin can help me figure out what options we have:
- Is there a city department or local authority we can contact to report repeated late-night noise disturbances?
- Would contacting the Austin Police Department's non-emergency line be appropriate when the noise is happening?
- Is there a formal complaint process or any tenant resource in Austin that can help when apartment management repeatedly fails to address documented noise complaints?
- Has anyone dealt with a similar situation, and if so, what actually worked?
I'm not expecting management to eliminate every normal apartment noise. This is about repeated late-night yelling and shouting that wakes us up and prevents us from sleeping in our own bedroom.
We have tried working with management, contacted security, and documented the incidents. After approximately five months, we're looking for a practical way to get this resolved.
I'd really appreciate any advice, especially from people who have dealt with similar issues in Austin. Thank you.