Hi everyone,
My Amazon Flex account was deactivated because Amazon claims I accepted blocks but failed to pick up the orders. The problem is that these were Whole Foods blocks, and I was completing my deliveries.
The Whole Foods location often had no available parking, and there were frequent delays getting inside and collecting the orders. Sometimes my route and start time would change, which caused additional delays.
Whenever I encountered these issues, I contacted Driver Support. I was told to continue delivering and that it was nothing to worry about. I followed their instructions and continued with my deliveries, so I never expected my account to be deactivated over these incidents.
I've already appealed, but I keep receiving the same generic responses without a clear explanation or a proper resolution.
I'm now trying to figure out what to do next because I really want my account back.
Has anyone experienced something similar and successfully gotten their Amazon Flex account reactivated?
Did you get your account back through an appeal, Executive Relations, or arbitration?
If you went through arbitration, how did you start the process?
What evidence did you submit?
Did you handle everything yourself or hire a lawyer?
I'd especially appreciate hearing from people who actually went through arbitration or successfully got their accounts back after repeated generic appeal responses.
Thank you for any advice. I really appreciate it.