I had an apartment delivery today. And no gate code provided. I tried to call but it said it wasnt setup on the customer end. And i couldnt find a way to message them either.I was waiting at least 8 minutes trying different gate codes and calling random people until a car finally arrives. **I'm scared of getting a ding or whatever if I leave it at the gate/bring it back to the warehouse.**

EDIT: I do want to do morning routes since it's about to be in the 100ºF all week.

I’ll keep this short, basically I did a flex route, I scanned every package, but one was missing. I go back into the station and they say they don’t have the package and to call driver support to mark it missing, so I do that and go about my route. Little did I know that this would affect my standing. I contacted support about this several times and they still have not changed my standing. I am a new flex driver, I’ve previously worked for a DSP, and I don’t want to risk my account getting deactivated. I don’t know what else to do because driver support isn’t doing a damn thing, they are being very unhelpful. I’m running out of options and this subreddit is my last chance at figuring out what to do from here.

Edit: After fighting this case for several weeks, I just got an email from the escalation team, they finally removed this incident from my delivery history and my account will be in good standing again within 24 hours as of writing this, thank you guys for your attention and engagement.

Edit (again): They still haven’t changed it and it’s been almost a week, idk why they haven’t changed it yet.

Edit: It’s been like almost a month, they still haven’t removed it from my history, but my standing did improve since I’ve been doing a shitton of deliveries.

Hi- first of all, I come in peace and commend you guys for the job you do! I’m just looking for some advice without getting anyone in trouble.

Now to the issue- I can’t seem to get drivers to deliver in our “delivery box” at the end of our lane. The second picture shows the one time this has happened since we added the box, sign, and delivery instructions in the app. The first picture is usually what happens instead 🥴

Our lane is about .25 miles long and is gravel, so I put a delivery box and sign at the end of it where we have a garden shed. See 3rd photo for what I put in the instructions. However it only gives me the options of leaving at the house or in front of the garage, a delivery box isn’t an option.

I also promise I’m not a pretentious asshole who doesn’t want Amazon drivers using our driveway or something, I don’t care about that at all. The main reason is that we have a dog up by the house and I don’t want him to get hit or bite someone (he’s sweet but you never know). This morning a little after 5am we got a call from a flex driver who was afraid to get out of the car due to our dog, which I totally get. It’s just frustrating when it’s preventable if they just used the box or read the instructions (I know you guys are busy and don’t always have time to read them but I was hoping they would be checked before calling us).

My question is, is there anything else I can do to get things delivered down at the end of the lane instead of our house? I’ve messed with all the instructions I can think of in the app, but maybe I’m missing something? We also mention it to the drivers if we have to go grab a package from them. Do we need a bigger sign? Pls help bc I am worried about our dog and drivers 🫩

Bro, there are so many jobs out there, seriously, no need to be searching for a block, wasting your car, being frustrated with Flex.

This is what I do, I have my regular job and only do Flex when offered 25% more than base, if they don’t, I do something else,

Exercise, painting, call a friend, read, play a game.

I stop taking base years ago.

Even the company I work for is hiring!

Take my advice! F&ck base!

I was dyeing my hair when I was doing this... at least I put a robe on 😭

are the employees gonna see this??? Help LMAO

It is crazy that I had a flat tire on September 4th, and I did not notice until after I got my route. I was about to load my car when I realized it was flat, so I called support; they told me to return the cart where I got it and that it would not affect my standing. Now I am at risk, and I have done nothing wrong. Has anyone had a similar experience? I have been talking to chat support nonstop trying to get someone to help, but nothing. I have gone ahead and emailed the escalations team, so I hope something comes out of it, but I am just hella tripping over my at-risk standing, and on top of it, I missed a block like two or three days ago. I am for sure going to get deactivated, lol.

Does anyone have any idea of how to be certain to avoid hits on standing? I know the thing of always deliver, never return, but in the past week I’ve gotten 6 dings consisting of Multi-Location Not Received & Undelivered Packages. This despite the fact that I’ve double-checked every address at every stop and have had absolutely no incomplete deliveries (nothing missing, returned, etc). I managed to get 2 removed through appeal, with the others still pending, but these are 100% imagined things, I’m assuming the AI screwing up somehow. Or a customer is trying to get an item for free, that’s still possible.

And before anyone says that standings don’t matter, I wouldn’t care if it hadn’t resulted in me now being At Risk. I’m typically at Fantastic, but have had this sudden ridiculous drop, so I’m trying to find a way going forward to ensure this cannot happen again. I appreciate any ideas or help anyone can provide.

​

Well, after 2 years of delivering almost daily while my kids are in school, i have been deactivated. There are multiple stations in my area & one is my favorite Because it is the closest one to my house, the workers are really cool and we've built a friendship of sorts, so that is the station I frequently pick up from unless I snag a unicorn from a different one, and i almost always get the blocks that start at 7am or 7:15am. For almost 2 weeks straight I booked a 7:15am-10:45am block at this specific station and dang near every single time I was handed 3 or less packages and sent on my way, which was unusual. Apparently that triggered the support team to flag my account and say I had been "splitting routes", thus they deactivated me. My standing was "fantastic", and in the last 2 years I only ever had 3 blocks i had to make returns from (1 was an emergency situation and i had to cancel in the middle of a block and the other 2 were because of the location/distance). I take photos of each route i'm given, and save the delivery photos as well, so I emailed support with those photos and told them what had been happening. They replied saying they won't be changing their decision. So, how is it my fault that the stations workers are splitting routes when there aren't enough routes for the amount of drivers booked? Has anyone else been deactivated for this and gotten their account back?

*Bots/spammers need not reply.

This works!!!!! Stay safe!

I have delivered over 10,000 packages for Amazon Flex.

Now, Amazon is completely soft locking my account because I did one thing.

I moved.

Back in 2023 I started driving for Amazon flex and shortly after that I moved to a large city in 2024 and drove there for one year. After that year I moved about 1,700 miles away. There was not an Amazon flex program in my new town, but there was rumors that one was in the works.

After a while the news came out that Amazon was building a warehouse here and that this will include Amazon Flex. I was so happy because I wanted to make extra income again and I had driven so much for Amazon flex.

I called the support to have my region changed, but there was one problem… I wasn’t Level 2 anymore.

The driver support agent let me know that he could not switch my region because I wasn’t Level 2 anymore BUUUUTTTTTT he told me that I could MAKE A NEW ACCOUNT FOR THE NEW REGION AND HAVE THE OLD DELETED.

I made a new account (I KNOW THIS IS BAD BUT THEY TOLD ME TO DO IT) and registered for the waitlist for my area. I also asked that my old account be deleted. Then I get the message that there spots available and started my onboarding for that account. I was able to do everything except for the background check because my social security number was already in the system. After this I started contacting support to fix this error because at the time I didn’t know what was going on. That went on for like 1 month just to get people in driver support to understand what the issue even was. That ended with them telling me that it was in fact against the Terms of Service to create another account.

After this, I started trying to have them let me move my region from my old region to the new one. However, I just repeatedly got the exact same response: “You have to be rewards level 2.” Some people told me that I would need to go back to my original region and work to get level 2 so I could switch my region. You mean the region which is FUCKING 1700 MILES AWAY?! I do not understand why Amazon would have a policy like this. Why not make it after a certain number of packages delivered you can change your zone? I have had support agents tell me “Well is it Amazon’s fault that you got married and moved to somewhere where there wasn’t Amazon Flex?” BROTHER, IS IT MY FAULT THERE WASN’T FUCKING AMAZON FLEX HERE?!

It just goes to show that no matter how hard you work for Amazon, they will never give a shit about you and will fuck you over with no hesitation.

Hello fellow flexes. I have posted several times about the flex drivers delivering our house and not following the instructions. We have dogs. We have signs up that say we have dogs. I don't want any delivery person to come up to our house and have to deal with our dogs. Plus our driveway is long so they don't have to try to back down it or walk the whole way. I have put in all of our notes that we have dogs and to deliver at our mailbox. To me, as a flex driver, this saves time (not having to drive up a long driveway) and stress (not dealing with dogs). I CANNOT get the flex drivers to read the notes and follow directions. I put it in our address field in all caps and it's still not being followed! How much more clear can I make it?! Really need some other opinions because I don't know what else to do.

So I just finished a Whole Foods io, 46 packages in total. Just fyi, I’m located in Phoenix, AZ and it’s a burning hell at the moment. I drive a Nissan Frontier so most of the time, I put all the big orders in the trunk. Anyways, my last stop was a 12 package order, including a big ass pack of the huge arrowhead water bottles. Welp, as soon as I arrived, I noticed the garage was open and saw an elderly lady waiting for me. She saw that I had her packages in the trunk. I grabbed a couple of bags and walked towards her, greeted her and asked her where she wanted me to place them. She pointed at some stairs and asked me to drop them off by the laundry room. ( yeah, I know, most drivers dont give a shit about the customers nor amazon and as long as they deliver those packages, they can careless, but I am human and don’t mind helping customers with their orders, especially if they’re old, we will all get there one day). As I walked down the stairs, I see her husband and the first thing he says is “ is your trunk refrigerated?” He really caught me off guard so I just replied “yes” lol and told him that their bags were only sitting there for like 40 minutes and he said he was gonna check the temperature on the bags lol. I felt uncomfortable at that point so I just rushed and brought everything else as fast as I could. He kinda had an attitude at the beginning but I guess since I was nice enough to bring their groceries down, he told me thank you and to have a good day with a better tone lol…. I called support as soon as I hopped back in my truck because honestly, this whole interaction worried me. This is my only source of income atm and I do make good money, can’t complain. I wouldn’t wanna lose it. So yeah, I spoke to support and told them this whole situation and they basically told me not to worry because Amazon doesn’t require us to keep grocery bags refrigerated, etc. etc. Am I overthinking? lol

I work part time due to family obligations. I started the first 6 months of the year working a part time job making a total of 15,000. I did flex the rest of the year making 13,000. I’ve always just had my taxes done by my families tax guy and never had an issue. He’s saying I owe 1,700. Does that seem right? I had driven 5,300 miles with Stride app says that’s a 3,700 deduction minus the few times I forgot to log miles in the beginning. I’m thinking he might’ve not filed me as a Schedule C independent contractor. I read FreetaxUSA is free to file so I guess I’ll try there. If anyone has advice, thank you!

What’s going on? Do I have to do something before I start to get offers?

(See update at the bottom 👇🏽)

I was in Tampa over the holidays and I wanted to show my unemployed brother what he could do $$ with Flex. So, I changed my Region to Tampa (temporarily, on the 24th). When I tried to change it back, once I got back home on the 26th, the app wouldn't let me. I've emailed support, explaining my plight. Support email told me to wait until the 31st. I waited and I still couldn't change it back. I called support to ask if I might be on a waitlist. Like I'm signing up for the first time? She sounded unsure, like it was not covered in her training. Anybody has any ideas? My preferred pickup location is Bufford (DGE9). I'm at level 4, with 17,805 packages delivered, a Fantastic standing and 1,526 Compliments. (full disclosure: only 47 Thank my Driver) (UPDATE- They can’t help me, nobody can help me. The policy is inalterable. I have to wait until a spot is available whenever that is)

So I’m trapped inside a gated community, got access through one-click, but now I’m trapped inside with 20 stops 30+ packages left…

What to do? 😩😩😩

i have already:

• Cleared data and cache

• Deleted & re-downloaded the app

• Checked to see if there were any updates

• Restarted my phone

I have 4 blocks scheduled over the next couple days, hoping I can check in tomorrow morning without issues.

so any1 else have this issue?

. I need help to figure out the best way to go about disputing this. if you are even 2 minutes late to a block they will not let you deliver so these are definitely some sort of mistake or it was the people checking us in that was late not me. what can I do because I am at risk now.

It’s been more than 90 days. I got fired for calling In Too much basically. I didn’t know that was a thing but chat gpt said it was an algorithm thing. Anyone know how I would get back on Amazon flex. I’ve tried contacting Jeff also. Thank you !

Not sure what to do. Support has been completely useless. For the past month I’ve been sent to downtown and all packages are either delivered to front desk or a mailroom yet customers are saying they don’t receive there package? I know I deliver everything to the correct location and I haven’t even returned any packages so not sure why it’s saying I didn’t complete my route. I’m not trying to lose my account so would really like some advice on what to do or how I can successfully dispute these dings

I was loading my vehicle yesterday in Pewaukee and an old woman approached me and was like “Wowwww where are they sending you?!” And I said Milwaukee trying to be nice(my first mistake apparently). Then she started touching my cart. Then she asked where I live because they never send her by where she lives. I loaded my last package and she literally started taking my cart!! I used that as my opportunity to escape her. I have autism and it was a bit hard to process the whole situation in real time. So today I woke up worrying about going back there for my next block today. I tried to report this in the driver support chat. It felt like they didn’t actually care? Like no next steps or anything…so my question is how do I actually get this issue resolved? Do most of you completely ignore the other drivers for reasons like this? Should I have been a jerk? I just ???? Help please. 🙏

I think I cancelled my previous two blocks a couple weekends ago. I thought I was going to be able to do one tomorrow and grabbed one just in case, but forgot about the stupid new policy. Think consecutive cancelations will get me suspended?

The only thing I saw on the app was on the top right of the screen. The messages icon and it literally said something along the lines of "customer contact is limited". So I was locked out waiting like 7 minutes until the customer mom came outside and got the order.

I read on here that people just leave it at the gate, but it was my first time delivering and wanted to do it properly at least. I read people just leave it at the gate and text/leave a note telling the customer to put a gate code next time if you want it delivered. All my delivieres i didnt see a option to leave a delivery note or whatever after taking a picture

I'm using a Google Pixel 10 Pro, and everything was fine until today. My phone is up to date running Android 17, latest September 2026 security and Google play system update. Not using a VPN, and my phone meets all the requirements in the FAQ. Is anyone else having the same issue all of a sudden?

• Edit: Amazon Flex App version: 3.143.1.36.0
• Edit 2: Clearing app storage fixed the issue.