r/UberEATS • u/thatoneguy23000 • Jul 06 '26
Question: Unanswered Driver wants me to cancel order?
Driver contacted me asking me to cancel my Wendy's order, I thought he was asking me to cancel it when he gets close to my place, but it turns out his English is really bad, he's trying to say the restaurant is closed. Not sure why he wants me to cancel it for him. He even called to ask me to, and said something about how his ubereats account was closed. What do I do here?
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Jul 06 '26
[removed] — view removed comment
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u/Asiaticson_ Jul 06 '26
I’ve always called the customer to let them know it’s closed about 66% of the time they’ll cancel the order and I let them know I can’t cancel it for them.
14
u/henrickaye Jul 06 '26
First, you absolutely can cancel it on your end. It just involves contacting support which might be annoying. Second, I think a lot of drivers want customers to do it so it doesn't affect their completion rating, for better or for worse.
12
u/catnippedCats Jul 06 '26
The driver can cancel, but uber will still keep sending drivers to the store for a couple hours even if you contact support
-5
u/Asiaticson_ Jul 06 '26
I say the same thing you do under the same comment and I’m still negative 🤣🤣. But hopefully yours is clearer
0
u/Asiaticson_ Jul 06 '26
If that’s the case I can cancel on my end no probables without support. What I’m saying is a matter of letting the customer know that no one can complete their order and no one can cancel their order for them.
4
u/henrickaye Jul 06 '26
But you... can cancel it for them...
2
Jul 06 '26
[removed] — view removed comment
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u/Asiaticson_ Jul 06 '26
I’m trying to tell them that if we cancel it it’s not “for them” it’s just us moving on.
2
u/miiz_murrderr Jul 06 '26
NO YOU CAN'T. You can cancel trying to pick it up and deliver it to them but the order will go to another driver who will go to the restaurant and see it's closed and have to cancel too and this will continue to happen until the customer cancels the order themselves or the timer runs down for however many hours and Uber cancels it for them and gives them a refund. Drivers can't cancel your order and have it be refunded for you.
2
u/Prudent_Trifle8940 Jul 06 '26
You really cant , someone needs to call uber support , since uber doesn’t pay $3 assistance fee ( time and mile you drove , it is shit but something they were paying before ) now they dont even pay that generally I reply to customer “ store is closed , you will not get your order please call uber support for refund , dont cancel on the app since you would get charge “ than I push the order closed button on the app and unassign myself and move along ( that button should cancel the order but it doesnt what it does is unassigns me and uber sends a new driver to store since they dobt pay us anymore they dont care to just send another driver ) eventually if no one cancelling uber ups the price suddenly base pay gets higher like $30 for 5 miles than one drivers clicks order picked up and do a ghost delivery ( comes near your home and swipes order delivered ( there was never food but he gets paid and you get charged , its terrible but uber is the responsible party for creating this stuation if the store closed button accually worked and cancel the order everything would be fine or they paid that $3 I would call and cancel the order with support but I am not going to spend another 10 min for an order I AM NOT GETTING PAID A DIME
-1
u/Wide-Hunt-1833 Jul 06 '26
You can cancel it. That's why there is Uber support. They're literally there, in case if anything like this happens
5
u/Asiaticson_ Jul 06 '26
The uber support may remove me from the order. Being removed from the order does not cancel their order on their behalf. If you read down this chain from actual drivers you’ll understand that. Customers have an ideas (but really no clue) on how the functions actually work. Meanwhile drivers just expect to get screwed.
0
u/Wide-Hunt-1833 Jul 06 '26
"actual drivers" as if i'm not telling you I drive i do uber and dd, god you reading comprehension sucks, you do realize it's not going to be the same way for everybody and second of all completely either did not read or can't I don't really ever have this issue because I look up restaurant that are open and that close it is not hard open your map to see what's open so if you see said restaurant pop-up, you know, it's closed And to immediately deny the order It's not hard to work smarter
2
u/Asiaticson_ Jul 06 '26 edited Jul 06 '26
That’s what we are saying. You may deny the order but that doesn’t cancel the customers order for them. If you know it doesn’t work the same for everyone why, did you insist that I could at first?
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u/Wide-Hunt-1833 Jul 06 '26
What's what does "why did you inside that I could at first" even meann like there's no commas there's no pause lmaoo
-2
u/Wide-Hunt-1833 Jul 06 '26
Lmaoo is that even english at the end 💀 i'm literally having a stroke trying to read that
2
u/Asiaticson_ Jul 06 '26
It was a typo
0
u/Wide-Hunt-1833 Jul 06 '26
You're saying it doesn't cancel for the customer but funny enough, it actually does If you tell them that the restaurant is closed, it cancels on both ends lmaoo with the lack of anybody agreeing with you, I think you should take the L
1
28
u/Shreddersaurusrex Jul 06 '26
Why do ppl work customer service if they can’t communicate with the very ppl they’re serving? Dude needs Google translate.
14
u/PlaneMap Jul 06 '26
Driver is a thief and he wants your food. Make him cancel it if he wants it so bad, and rat him out to customer service.
7
u/Motor_Spread9346 Jul 06 '26
The store is closed
0
u/PheonixBuddha Jul 06 '26
A wendys? Closed? With the Uber eats tablet open and logged in? In the middle of the night?
2
u/AlternativePainter27 Jul 06 '26
That ain't true If the store is closed its closed there is absolutely nothing we can do about it
Apart from be nice call the customer out of respect then try to give the customer a chance to re order food from somewhere else that's open
I find allot of the time, customers dont answer or respond to my messages
Then I try support Support now asks driver to take a photo of the store closed This is evidence
10
u/ItsATrap1983 Jul 06 '26
Make him cancel it. I had a food order just yesterday where the restaurant was closed. The driver can go through driver support to cancel it without it affecting their cancellation rate, which I did yesterday. I also got $3. Some drivers just don't want to go through the extra steps because it takes more time.
-9
u/MarzipanMajor6175 Jul 06 '26
He doesn't want the order to go to another driver is why and waste their time as well.
1
u/ItsATrap1983 Jul 06 '26
If you actually contact support and inform them it's closed it won't go to another driver. It's only when you click the quick options for your cancellation that it goes to other drivers.
2
u/Basedho Jul 07 '26
Even if the driver calls support directly it is a cancellation strike against the driver. Despite what the customer support says. Then the app will send more drivers out to pick up the missing order, until the customer cancels the order themselves anyways
1
u/ItsATrap1983 Jul 07 '26
No. I literally did this two days ago. No strike on my cancellation. You can't just press the quick button for the restaurant being closed. You have to chat with a support agent. You have to take a pic for them of it being closed and answer a few questions. It doesn't increase your cancellation stats. I also got a $3 fee.
0
u/rosebudmermaid Jul 06 '26
Only time I have had orders from other drives is when I get to the restaurant and they tell me the order was already picked up you're the 5th driver to arrive since then
7
u/MarzipanMajor6175 Jul 06 '26
I've had it happened at closed restaurants. It happened to me like a few days ago. I told the customer it was closed and that they need to contact Uber support so more drivers are not sent here. Contacted Uber support on my side and they sent me $3 for the $39 order as compensation lol. Idk why people are down voting me, I tell the customer to contact Uber support and cancel as well because if I cancel all it does is just send more drivers and the customer is just sitting there wondering where there food is lol.
3
u/The_Rociante Jul 06 '26
I had this issue with a driver (a couple) who tried saying they weren't allowed to cross into NY from NJ and I needed to cancel, I was like I can't due to you already picking my food up, and if they want to cancel they are more than welcome to. They bright my food cause apparently they are on thin ice from this issue cause they do it so much to get free food. I literally called them out on it and girl didn't want to acknowledge it but your bf was like we tried lol. If it wasn't sealed I wasn't going to eat it lol
7
u/Outlaw11091 Jul 06 '26
If you cancel it: he gets the food AND the money. (assuming he's lying about the store being closed).
If he cancels it: just the food (and a ding on his rating).
If what he said was true: he can call driver support and they will cancel it, paying half of what he was offered.
You should absolutely never cancel an order that you actually want (and have paid for). Personally, I'd call the restaurant to verify, then call UE to tell them how much of a liar he is (or isn't).
2
u/jerryeight Jul 06 '26
They actually don't pay the driver a cent.
1
u/Outlaw11091 Jul 06 '26
They do.
It just depends on the circumstances. If the customer ordered the food while the restaurant was open and you arrive an hour later when the restaurant is closed, then no, they won't pay that.
But if you arrive to a restaurant that is closed when it should be open, they'll pay.
3
2
u/POGofTheGame Jul 06 '26
I haven't experienced that exact scenario, but I doubt it. They definitely don't automatically and at best will offer you $3.
At any rate the contention is that the driver does not get paid if the customer cancles, which is true. At least not automatically, and again, $3.
Which is absurd because uber keeps all of the money and needs to get the shit sued out of them, but that's the way it is.
1
u/robrichard426 Jul 06 '26
They should pay the driver any time they send a driver to a closed store.
Too bad they don't. But they should
1
u/_Aliceinwonderland3 Jul 07 '26
They offer a few dollars and only so many times. It’s not half what was promised. I’ve never been paid more than the 3 dollars for when the store is closed or for waiting an extra 40 minutes at a restaurant for the order to be ready which they also cap.
0
u/englishfury Jul 06 '26
No I've been to places that closed hours before they should and uber pays nothing
2
u/jerryeight Jul 06 '26
Also, it's not my fault when you offer the order minutes before the restaurant closes. Lol
Uber doesn't care about the driver or the paying customers.
1
u/MarzipanMajor6175 Jul 06 '26
No, a lot of Wendy's close around this time for some reason. The one next to my house is closed by midnight and will refuse door dash or Uber eats orders that come in at 11:45. They will tell you their system is down. It's because they already turned off the grills to clean them. Lol The reason he wants them to cancel is so it doesn't keep going to other drivers over and over again. The base pay is probably at $40 for him to complete so when I driver sees that they get excited and drive over there just for it to be closed. Lol If they don't cancel Uber will just keep sending drivers to that location and they will keep contacting OP to cancel the order.
8
u/brahvoh Jul 06 '26
drivers can unassign themselves
7
u/rosebudmermaid Jul 06 '26
I am an Uber Eats driver and once I have accepted an order the only way out of it is to cancel. However, Uber Eats recently improved some of the cancellations if I get to a closed restaurant, that used to count against me, but starting last month I can now click on restaurant is closed and it just asks me for a picture proving it and I take the picture and then it cancels the order for me and it doesn't count against my rate
4
1
2
u/cheeseymom Jul 06 '26
Cancel when it's close? As in right before it's about to arrive? Idk why they think someone would want to do that.
2
u/bulletcasing421 Jul 06 '26
If the restaurant is closed and you don't cancel your order you fuck over every single driver that gets assigned to, because it will be assigned to more than one person. Don't believe the people in the comment saying that this guy's trying to scam you, if the store is actually closed you canceling it is the best outcome for both you and the driver. You can get a refund they can actually get kind of paid for their time and nobody else has to go to this closed store and and drop their metrics for no reason.
1
1
Jul 06 '26
[deleted]
2
u/thatoneguy23000 Jul 07 '26
I put in the order before the place closed but pretty close to closing time, they accepted it and it said they were preparing the order, but by the time the driver got there they apparently just abandoned making my order and had shut the place down.
1
1
u/AlternativePainter27 Jul 06 '26
If the order is cancelled by yourself the driver sometimes gets to go to another order quicker than going through support
1
u/AlternativePainter27 Jul 06 '26
Sometimes the driver will ask this as Sometimes we cannot connect to live support straight away meaning we could be waiting a long time to contact support So if the customer cancels the order it means we as drivers can move onto our next delivery without bad stats from customers and also uber
1
u/miiz_murrderr Jul 06 '26
He wants you to cancel it so Uber stops sending it to other drivers. If the restaurant is closed it usually doesn't count against us as a cancellation but he might not know that. If you cancel you don't get a refund but Uber will continue sending this to drivers with higher and higher pay and everyone will waste their time. It sucks but it's not your problem. Just wait til it cancels on its own so you get a refund.
1
1
u/latinadogmom1472 Jul 06 '26
He is the one that needs to call and cancel as the store was closed not you. You’d be charged if you do this and not get a refund.
1
1
u/Tall-Psychology7729 Jul 07 '26
You could have at least covered up his name and face. Why do you Reddit people have no decency? How would you like your name and face randomly displayed online to a bunch of strangers?
1
u/thatoneguy23000 Jul 07 '26
Its only his first name and a public profile picture, dont pretend like I went out of my way to dox him
1
u/Tall-Psychology7729 Jul 07 '26
It’s still wrong. His “public profile picture” is only available to customers he serves. He didn’t take that picture to share with the world. His name is there on top of it. At least be thoughtful and edit it out. You would make sure to do it if it was your name and face, show the same courtesy for him.
1
u/Ancient_Guidance_461 Jul 07 '26
Never cancel. Dude has got to figure out his problem and not try to scam the customer.
1
u/KDFE87 Jul 07 '26
He should be calling customer service and getting half pay, or should mark the reatauraunt closed and get no pay. You do not need to do anything. DO NOT CANCEL YOUR ORDER
1
u/Marie52281 Jul 10 '26
Uber Eats sucks so bad they’ve created a Climate where the drivers don’t want to cancel because it still counts against them and customers don’t want to cancel because getting a refund is a headache
1
u/Marie52281 Jul 10 '26
The only times it’s never counted against me and I didn’t see a cancellation on my record was when they had to give me some sort of fund back like they’ll give me $3 that’s the only time
1
1
u/MarzipanMajor6175 Jul 06 '26
The driver doesn't want your food. They just don't want the order to keep doing to other drivers because it drives the price up, he probably Isent the first driver to show up to pick up your food. The price keeps going up for each driver that cancels it can get up to the 40s and 50s and he probably knows what it feels like to show up and it be closed so he can't get paid. So he's asking you to cancel so it doesn't keep sending it to the next driver over and over because no one can complete it. One of the drivers though will say fuck it and ghost deliver it, that means him saying he picked it up and drive to your house and just say completed order because it's $50 at this point. Now you have no food and have to prove you never got your food and no body is at Wendy's to confirm anything because it is closed. All he wants is this order to not go to another driver and waste their time as well. When this happens to me I just contact the customer that they need to cancel this order because the restaurant is closed, then I contact support to cancel on my side.
1
u/Hellswolf08 Jul 06 '26
He wants to get paid the full amount and not the $1 or $2 bucks he miiiight get if his closed store report goes through.
0
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65
u/AnAngelDisgraced2 Jul 06 '26
If you cancel it it doesn’t count against his stats. Also, I believe that if you cancel the order he still gets paid because you don’t get a refund. I am pretty sure that there is a clause in the terms of service that says if you cancel the offer you won’t he refunded.