r/UberEATS • u/thatoneguy23000 • Jul 06 '26

Question: Unanswered Driver wants me to cancel order?

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Driver contacted me asking me to cancel my Wendy's order, I thought he was asking me to cancel it when he gets close to my place, but it turns out his English is really bad, he's trying to say the restaurant is closed. Not sure why he wants me to cancel it for him. He even called to ask me to, and said something about how his ubereats account was closed. What do I do here?

58 Upvotes

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9

u/ItsATrap1983 Jul 06 '26

Make him cancel it. I had a food order just yesterday where the restaurant was closed. The driver can go through driver support to cancel it without it affecting their cancellation rate, which I did yesterday. I also got $3. Some drivers just don't want to go through the extra steps because it takes more time.

-5

u/MarzipanMajor6175 Jul 06 '26

He doesn't want the order to go to another driver is why and waste their time as well.

1

u/ItsATrap1983 Jul 06 '26

If you actually contact support and inform them it's closed it won't go to another driver. It's only when you click the quick options for your cancellation that it goes to other drivers.

2

u/Basedho Jul 07 '26

Even if the driver calls support directly it is a cancellation strike against the driver. Despite what the customer support says. Then the app will send more drivers out to pick up the missing order, until the customer cancels the order themselves anyways

1

u/ItsATrap1983 Jul 07 '26

No. I literally did this two days ago. No strike on my cancellation. You can't just press the quick button for the restaurant being closed. You have to chat with a support agent. You have to take a pic for them of it being closed and answer a few questions. It doesn't increase your cancellation stats. I also got a $3 fee.

0

u/rosebudmermaid Jul 06 '26

Only time I have had orders from other drives is when I get to the restaurant and they tell me the order was already picked up you're the 5th driver to arrive since then

5

u/MarzipanMajor6175 Jul 06 '26

I've had it happened at closed restaurants. It happened to me like a few days ago. I told the customer it was closed and that they need to contact Uber support so more drivers are not sent here. Contacted Uber support on my side and they sent me $3 for the $39 order as compensation lol. Idk why people are down voting me, I tell the customer to contact Uber support and cancel as well because if I cancel all it does is just send more drivers and the customer is just sitting there wondering where there food is lol.