r/UberEATS • u/thatoneguy23000 • Jul 06 '26

Question: Unanswered Driver wants me to cancel order?

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Driver contacted me asking me to cancel my Wendy's order, I thought he was asking me to cancel it when he gets close to my place, but it turns out his English is really bad, he's trying to say the restaurant is closed. Not sure why he wants me to cancel it for him. He even called to ask me to, and said something about how his ubereats account was closed. What do I do here?

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5

u/Outlaw11091 Jul 06 '26

If you cancel it: he gets the food AND the money. (assuming he's lying about the store being closed).

If he cancels it: just the food (and a ding on his rating).

If what he said was true: he can call driver support and they will cancel it, paying half of what he was offered.

You should absolutely never cancel an order that you actually want (and have paid for). Personally, I'd call the restaurant to verify, then call UE to tell them how much of a liar he is (or isn't).

3

u/jerryeight Jul 06 '26

They actually don't pay the driver a cent.

1

u/Outlaw11091 Jul 06 '26

They do.

It just depends on the circumstances. If the customer ordered the food while the restaurant was open and you arrive an hour later when the restaurant is closed, then no, they won't pay that.

But if you arrive to a restaurant that is closed when it should be open, they'll pay.

3

u/rosebudmermaid Jul 06 '26

I have had to click on restaurant is closed and I never got paid

2

u/POGofTheGame Jul 06 '26

I haven't experienced that exact scenario, but I doubt it. They definitely don't automatically and at best will offer you $3.

At any rate the contention is that the driver does not get paid if the customer cancles, which is true. At least not automatically, and again, $3.

Which is absurd because uber keeps all of the money and needs to get the shit sued out of them, but that's the way it is.

1

u/robrichard426 Jul 06 '26

They should pay the driver any time they send a driver to a closed store.

Too bad they don't. But they should

1

u/_Aliceinwonderland3 Jul 07 '26

They offer a few dollars and only so many times. It’s not half what was promised. I’ve never been paid more than the 3 dollars for when the store is closed or for waiting an extra 40 minutes at a restaurant for the order to be ready which they also cap.

2

u/englishfury Jul 06 '26

No I've been to places that closed hours before they should and uber pays nothing

2

u/jerryeight Jul 06 '26

Also, it's not my fault when you offer the order minutes before the restaurant closes. Lol

Uber doesn't care about the driver or the paying customers.