r/UberEATS • u/ThrowRA_Annonymous19 • Sep 08 '26

UK Uber Need To Be Stricter With Drivers

In sick to death of it. Someone accepts my order. It's there sitting and ready to be collected. He goes halfway around the city and back multiple times over before picking up my order, to go halfway around the city and back, stop at a house for 20 minutes before bringing my food stone cold. Sometimes this even happens with groceries containing temperature sensitive items like meat or dairy. I've had orders taken 3.5 hours and Uber won't reassign the order. And the driver never gets booted off the platform and does it all over again.

If you're one of the drivers that do this, you are the absolute worst. Uber need to be stricter with this and hand out instant bans the first time someone does this, and not allow them to just make endless new accounts

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u/InterestingandStaged Sep 08 '26

This has been happening to me recently and it’s making me consider never using the service again. I ordered from a place less than 2 miles from me and the driver picked up my food, delivery in 7 minutes. All of a sudden, his status changes to “John has 3 stops to make before you” and now he’s 10 miles and 45 minutes away. My food never arrives and of course I have to wait the full delivery window for a refund.

5

u/LunaticLK47 Sep 08 '26

UberEats driver here. The app dictates the route we take, so it isn’t like we can pick and choose where and when we make our stops.

2

u/InterestingandStaged Sep 08 '26

I realize drivers follow directions, but if that is the new Uber business model…to stack as many deliveries as possible on one driver AFTER saying “your food will be there in 7 minutes,” then that’s not going to be very successful for future business.

2

u/randymejia03 Sep 08 '26

Sadly uber don't want to pay. That's how they set people up. Give them bundled orders to make the lower offers deliverable with the bigger offers. Sucks but that is there business model.