r/steamsupport • • 20h ago

Problem THEY DONT WANT TAKE MY MONEY

Post image
1 Upvotes

So i was trying buying with my card (its kast card visa) it didnt work i reached to steam support they said it didnt work because of the card issued in usa and the billing address in egypt its logical EXCEPT i bought 3 games before with the same exact card i told them that they just continue saying the same thing i connected to kast they said they dont get request from steam and the problem form steam it self so i dont know how to fix it PLEASE HELP


r/steamsupport • • 12h ago

Problem Issue with Steam Record

0 Upvotes

Whenever i record something with steams Record function i can only hear my voice while my friends are very very silent or not hearable at all.

How do i fix this?


r/steamsupport • • 23h ago

Problem Steam constantly crashing/freezing/creating multiple frozen webhelper tabs

0 Upvotes

What would cause this to happen to both my gf and I's separate computers?


r/steamsupport • • 15h ago

Problem Can anyone help me on this

Post image
0 Upvotes

I've recently bought a game and it just looks like this no matter what I do. I tried anything and everything and honestly reaching out through this post is my last shot please help me


r/steamsupport • • 7h ago

Problem Steam not opening at all

0 Upvotes

Hi, every time I try to open Steam I am stuck on a loading screen which will go on for at least 20 minutes. I've quit steam, restarted my computer, repaired all C++ systems, and turned off and on WiFi. No results. What should I do?


r/steamsupport • • 15h ago

Problem Game wont open?

Post image
0 Upvotes

This is unrelated to me using the linux client
I also was given this error on windows


r/steamsupport • • 11h ago

Discussion My trust in steam support was tested and I was not let down

4 Upvotes

Last night my account got compromised. I got contacted by Steam support to work through the problem they were very helpful and I am so glad they are real people and not just automated AI like Microsoft anyway when I woke up in the morning I was logged out of my account so I kind of panicked and tried to reset it without looking inside my Gmail then when I looked inside, I discovered that Steam had reset my password to temporary one for me so I logged back in and successfully recovered my Steam account and changed my password TLDR STEAM SUPPORT is goaded as ever, and the Microsoft support can go straight to hell


r/steamsupport • • 16h ago

Problem How to access Steam in Vietnam

Post image
4 Upvotes

r/steamsupport • • 7h ago

Problem Steam support is failing my account recovery

0 Upvotes

By my own fault I used a 3rd party website that was not secure when I thought it was. My account was taken. I had put in a support ticket over 3 weeks ago and within the ticket I had received confirmation that the account became locked and I would receive it back last week. I did not receive any new confirmation that I have it or that I will be getting it back. Also with that a day before I was supposed to have it back a friend told me that someone was messaging them from my account and it was not me. I also somehow have another account hooked to the same email. I have 30k hours of gameplay and thousands of dollars spent on games and in-game purchases. So I would really like to not lose that progress and money.

I’ve put in a new ticket a few days ago and have given the same information and now gotten a different answer that it wasn’t sufficient information. They now need a CD key that I guess has been used on the account. To my knowledge I have not used any sort of physical steam code into my account. And if I did it was many years ago and I don’t have access to the code any longer. And so they have told me if I don’t provide this code I will no longer be helped and the support ticket will be closed. I have offered bank statements of purchases and emails of purchase confirmations and even people to state that the account belongs to me. But no response to any of it.

So I’ve come here to see if anyone has anything else that has worked for them or am I just fucked.


r/steamsupport • • 11h ago

Problem just updated to windows 11, steam is being a pain

3 Upvotes

after moving to windows 11, i still have all of my steam games in my D: drive, but steam is saying every single game has an update queued which is all really slow, been like 3 hours and im only 41% thru the first game, which is REALLY odd, as usually just downloading a 100gb+ game like baldurs gate 3 takes 30 minutes tops. is there any way to tell steam “hey, all files are already downloaded, they are right here” or any other ideas?


r/steamsupport • • 20h ago

Problem "64 files failed to validate and will be reacquired"

2 Upvotes

hey eveyone, how are we? good i hope, i really could use some help, while already posted over on r/HalfLife and r/Valve i tought i'd post here to because its relevant. for over a year now i have not been able to play Half-Life 2 OR Portal 1, the game keep crashing on launch and i have no idea what to do anymore because it feels like i tried everything, let me fill you in one what happens, when i click launch on both games a black screen will appear for a second before the game suddenly closes. When i validate portal, everything checks out, when i validate Half-Life 2 though, it will tell me that 64 files failed, and despite how many times i've tried it will not reacquire them.

i have tried the fallowing
validating
fresh install
cleared steam cache
cleared workshop folder
changed install location
changed versions from anniversary to pre anniversary
checked drivers
used control panel to scan pc health
used event viewer (when i use it, it logs the error but fails to log what the source is)

despite all of this the same issue remains, however there is some extra context that might give clues to those who are much smarter then me, while trying to fix the game once, Half-lifes icon suddenly turned into a globe without reason, and there was an event that happened prior to them breaking to, back in November the hard drive they were installed on began to fail and slowly corrupt, the drive was replaced and i've had no issues with other games that were once on the failing drive, the drive was a external one meant for non important files, half life and portal were on it when it began to corrupt, however they both got a fresh install on a new drive, other Source 1 games such as Gmod, Black Mesa source, Team Fortress 2, Portal 2, Left 4 dead 2, Day Of Defeat Source and Counter strike source all function as intended

i've given you the current situation and a little backstory of an event that happened before they stopped working. i hope someone, anyone can see something i've missed, i LOVE these games with a passion and do not want to give up on them, thank you for reading this far, have a wonderful day