r/livefromlondon • u/Zaphers • 15h ago
Unsuccessful standby experience report
My partner and I unsuccessfully attended the Live Show Standby queue this past weekend for the Danny Dyer show, and I thought it’d be useful to discuss some aspects I saw missing from other reports. I’ve included some things I wish I’d known beforehand.
We arrived to around 16:30 as the dress rehearsal queue was underway. The staff told us we were way too early and recommended coming back no earlier than 19:00. Understandably they wouldn’t commit to a good time to arrive as they didn’t want to be blamed if we didn’t get in.
I’d read a few threads about standby queues on here and knew 19:00 would be far too late to have any chance to get in, so we wandered around for just over an hour and got back just before 18:00. At this point there were 4 people already queuing. The 2 people at the front had been unsuccessful at the dress rehearsal standby but told they were welcome to come back later. They’d just stayed and immediately started queuing.
Initially the wait wasn’t too bad, we were pretty happy to find ourselves in 5th and 6th place and were quite confident we’d make it inside. People arrived slowly over the next hour. There’s no staff outside as the dress rehearsal is taking place, so the queue is very ad hoc at first. People just leant against a nearby wall/bench area opposite the official queue barriers.
Around 19:00 a staff member came and asked us to separate into 2 separate queues of standby ticket holders and real ticket holder and let us standby people into the official barrier area. There was some confusion initially when they checked the tickets, as the people in first place were actually Dress Rehearsal standby ticket holders rather than live show standby ticket holders the staff member thought that our tickets were incorrect as the colour is different. They realized quickly but it did show how unfair this seems. This staff member had no awareness of whatever agreement was made earlier on with another staff member, he just had to take them at their word. Technically they didn’t have the right tickets, so shouldn’t really have been allowed. They took the 2 best spots away from everyone else with the correct tickets. To be fair to them, they did wait for the majority of the day for this chance, so they did earn it in that sense. But it really undermines the process. If dress rehearsal standby people essentially get 2 attempts in the same day to get in, then those are the much more desirable tickets. This was probably agreed as various staff members wanted to avoid the unpleasantness of having to disappoint people, but I’d say they should’ve been more hardline out of fairness.
Once in the official part of the queue, you have to wait as all the official ticket holders file past you and through security. We eventually learned that there’s 2 separate parts to this queue. Ballot ticket winners, and Production Guests. The guests still go through security but it’s a quicker process. To my eye there seemed to be a lot of guests this show but that could be normal for all I know.
It was a long wait as everyone went past and we had to wait quite a while past the point when the queue had cleared. This wasn’t a pleasant experience. It was clear that as standby guests you are literally the most insignificant people there. The staff seemed unsure on how to communicate with us. Again, I’d say they didn’t want to face the unpleasantness of delivering bad or potentially misleading news and dealt with this by just not saying much at all.
Around 20:50 they came out and took 20 of us through security and gave us wristbands. The rest of the standby queue were sent home. I’d say there was around 50 people total waiting. Someone from the show came out and hand numbered everyone’s wrist bands then took us inside briefly to use the toilets, saying it would be our last chance until the first ad break. All they said they were fighting to get us in and would call us by number when it was time to go in, that was the last update we had.
We were left outside waiting for another 50ish minutes. Given how close to the front we were I was still fairly confident we were making it in, but that eroded as the clock ticked on. When 21:30 arrived and we were still outside I knew things were looking grim. 21:40 arrived, grimmer still. We caught some quick glimpses of Al Nash and George Fouracres waiting to go onstage through the window as we waited. I also overheard a staff member say something like “we need to check if the seats at the back are working” at some point but I’m not sure if that had any bearing on how things played out.
Finally, at 21:45ish a security guard arrived and asked for 4 people, they left with these lucky 4 and said they’d be back soon. I knew while that was true it probably wouldn’t be with good news… A few more long minutes went by, and they came to say that they were at capacity. It was a genuinely apologetic but avoidant “sorry but thanks for coming”. You could tell they’d rather be doing anything else. Everyone just sadly filed out.
Obviously, it was heartbreaking to be so close. I’m usually very hesitant to spend a long-time queuing for something, but my partner and I have been such big fans of the original SNL for so long that we decided to roll the dice. We thought it’d be easy to tell when we arrived if waiting it out would be worth it. We told ourselves that if weren’t in the top 20 when we arrived that we’d just immediately sack it off but honestly things looked great when we arrived. I really don’t see how much more we could’ve done to increase our chances. Maybe we should’ve just stayed when we got turned away at 16:30 but even then, we would’ve been competing with Dress Rehearsal rejects and the unofficial nature of the early queue makes this a bit tricky.
To people thinking of trying for future live shows I’d probably say don’t bother. Your standby ticket couldn’t be less of a ticket. You’re in no way a guest and will be treated as such. You’re essentially there to be glorified prop or seat filler. Any last-minute additions to the guest list etc. will mean another standby person isn’t getting in. For this show 4 people got in, and 2 of those people didn’t even technically have the correct ticket. That’s really not great for a process that is asking a lot of people’s time and comfort. They’re really taking advantage of people’s love of the show whilst not really recognising it.
I’d say this should be managed by staff members who can comfortably be honest. A few more updates with realistic predictions really would’ve gone a long way. A simple “it’s looking very busy tonight” would’ve made a big difference in managing everyone’s expectations. I find it hard to believe they didn’t have at least a rough idea of how many seats were available long before we were told. Also, way too many Standby tickets have been sent out. Maybe we just got unlucky and Danny Dyer is a popular guy with a much longer guest list than most, but either way if the variance is 20 standby people get in one week, then 4 get in the next then it definitely isn’t worth the gamble.
We decided to try despite knowing it was risky as we thought at the least, we’d come away with an interesting memory. But overall, it was quite disheartening!