r/amazonecho • u/Ordinary_Contact1906 • 2d ago

Question Amazon Echo not showing Tapo doorbell livestream

Experiencing issues getting my Amazon echo 8 to display the livestream from my TD21 doorbell.

Notifications of movements are being played out loud however when it tried to show the livestream it is never successful and appears to timeout.

I have also tried to manually check if I can view the livestream, however I have been unsuccessful with this too.

Any help would be appreciated!

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1

u/Emotional-Product367 2d ago

Had this same headache with my Echo Show and a different camera last month, the skill gets tangled sometimes so try disabling the Tapo skill in the Alexa app and re-enabling it fresh

1

u/Ordinary_Contact1906 2d ago

I’ll give this a crack and report back? Did your other cameras work okay?
My others seem to be working fine, it’s just the doorbell!

1

u/Ordinary_Contact1906 2d ago

Is is just saying ‘something went wrong with the device still’ erg

1

u/pah2000 2d ago

All of my Tapos show on my Show 8 gen 2.

1

u/Ordinary_Contact1906 2d ago

The doorbell work fine too?

1

u/NowayjoseIII 2d ago

Sorry, don't have one. I should have been more clear.

1

u/pah2000 2d ago

I do have a wifi Tapo deadbolt that is connected and works.

1

u/RockPaperShredder 1d ago

Probably no help but I was quite surprised when my new Tapo doorbell popped up on my Firestick earlier today.

1

u/Resident-Fall4351 13h ago

Have you tried unlinking and relinking the doorbell in the Alexa app? Since the motion notifications are coming through, it seems like the connection is working at least partially, so it might be an issue with loading the live video rather than the whole connection. Also worth checking if the Tapo app can stream it normally at the same time.