r/UberEATS • u/ste_spi • 1d ago

Class action on internally canceled orders?

Posted about my experience previously - uber support canceled an order and said I canceled it when a driver stole my food. Is there a class action or some legal way (small claims) to hold them accountable for literal theft?

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u/WinterScene7194 1d ago

No, being a digital only platform people usually have their financial institution claw back the money.

Also Uber canceling and not refunding isn't really a widespread problem. The lack of refund usually happens when the customer cancels rather than wait for the system to do it

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u/ste_spi 1d ago

I get that, but they’re saying that I canceled whenever I never canceled the order through any medium so they internally canceled it but are charging me cancellation fee because they couldn’t fulfill the order

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u/Numero_Uno1111 1d ago

The person that you responded to has 12k contributions in 4 years

It’s either a bot or someone paid to astroturf by uber. This is why you’re getting thumbed down