r/UberEATS • u/ste_spi • 1d ago

Class action on internally canceled orders?

Posted about my experience previously - uber support canceled an order and said I canceled it when a driver stole my food. Is there a class action or some legal way (small claims) to hold them accountable for literal theft?

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u/WinterScene7194 1d ago

No, being a digital only platform people usually have their financial institution claw back the money.

Also Uber canceling and not refunding isn't really a widespread problem. The lack of refund usually happens when the customer cancels rather than wait for the system to do it

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u/ste_spi 1d ago

I get that, but they’re saying that I canceled whenever I never canceled the order through any medium so they internally canceled it but are charging me cancellation fee because they couldn’t fulfill the order

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u/Numero_Uno1111 1d ago

The person that you responded to has 12k contributions in 4 years

It’s either a bot or someone paid to astroturf by uber. This is why you’re getting thumbed down

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u/makro3d 1d ago

Just charge back / dispute with your credit card company or bank. And stop using ubereats or anyone using them as a partner.

Good luck trying to get anyone else to do anything. Probably a waste of time, everyone knows how trash Uber is.

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u/Deep-Tax7760 21h ago

Nothing I know of right now specifically for internally cancelled orders. Two things worth knowing though. Uber's US terms have an arbitration clause, which makes a class action hard. Your practical options are: 1) a chargeback with your card issuer for goods not received (send them screenshots of the order, the cancellation and Uber's support chat), which is often the fastest way to get the money back, and 2) small claims, which the arbitration terms usually still allow. Do the chargeback first.

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u/Diego_Colaso99 1d ago

Report that you didn’t get your food they should refunding your money and it’s gonna go bad on the driver

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u/Ok-Reflection-9818 1d ago

No they literally will do absolutely nothing

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u/Numero_Uno1111 1d ago

Gig companies are giving away free money

Take them to arbitration

It’s free

Uber will pay for it because they’re forced to.

It’s a very simple process.

Google it. “How do I take uber to Arbitration as a customer for an order that I never received”