Here's a first

[u/ronnydeez]

Just had a wonderful restaurant employee of Burger King refuse to give me the Uber eats order I was there to pick up. Wonder why?

They ran out of Dr pepper.

So I tried calling and texting the customer, but after 5 minutes they didn't respond.

I told the employee that coke is fine.

Apparently he was watching /listening to me and said I didn't talk to anyone and I'm not allowed to modify a customer's order. I chuckled because I thought he was joking. He wasn't.

I told him I do this every day, and have to make snap decisions all the time. I have a 100% satisfaction rating, etc. Every customer has been happy with said decisions because they know they should have replied.

Anyway, he refused to give me the order and claimed he'd get a complaint. After arguing with him and trying to make him realize the customer won't recieve their food now, and that would be a much bigger complaint, he wouldn't listen and so I had to cancel the order.

Amazing that some random person gets to tell me how to do my Job. Before I walked out I asked him what the store's rating was. He didn't say a word

[u/Traditional-Share657]

You are not doing your job, you are making a decision that can impact others, and quite simply they don't trust you. Just cancel and move on.

[u/gypsy_guru_87 → u/Traditional-Share657]

It’s their job to get the food to the person when it’s hot, so they are actually doing their job … if the person cared about substitutions then they’d be waiting by their phone … you don’t think that person’s impacted by not getting their order? That’s just stupid what you’re saying