Two issues I've been experiencing and zero assistance from customer support

[u/Difficult_Buffalo231]

First is choice of restaurant

So there are multiple locations for this specific restaurant

I prefer one location and order from there

My order is redirected to the other location

I didn't consent to that

I check and make sure it's correct before placing the order

Then they refuse to cancel the order

Also

I will place an order and even use the priority and read the times

Then after placing my order suddenly the order won't arrive for an hour or more? And it keeps getting longer and longer arrival time?

No I didn't accept that

And yet I'm not allowed to cancel and have to accept cold food that smells bad after sitting for an hour at the restaurant waiting to be picked up ?

Basically they are allowed to change the agreed terms after I place my I order and I'm not allowed to cancel it get my money back ?

Why? Is this normal? Is there any way to escalate this to a manager ?

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[u/Traditional-Share657]

Yes it is normal for chains to balance orders between locations. Sometimes it is based on driver availability.