USA
I have never felt so disrespected as a customer in my entire life…
Driver admits stealing my food
Order marked as delivered without the code
Takes 4 days to reach support
Support hangs up with no remorse
Email from support says “they can’t confirm the order was never delivered” despite the driver never getting the code I was to provide them and him admitting it in the messages
Tech companies act so innocent in marketing but they’re wolves in sheep’s clothing. Zero accountability or justice will come of this even though I would imagine that this is illegal and I just got scammed.
Safe to say I initiated a charge back and closed my Uber account though. I just hate the fact that they get away with this probably so often.
This needs to be your wake-up call to just stop using these apps. They do not care about the customers, the drivers, or anyone besides their shareholders. These companies are a plague.
While this is likely true, let's not forget that for every one of these horror stories we hear about DD and UE, there are 1,000 that happen without any issues.
But would cost even more to pay a can or even a "friend" to take me to get my own food. I have seizures so I haven't had a DL in 15 years. So for people like me, paying a bit extra on these apps, is still easier and cheaper.
I've been using DD since 2019 and have only had a couple minor issues. I use it pretty heavily when I'm sick or have just had an operation or procedure. They have always given me a refund, with no trouble. And I have never had a major issue with a driver. Maybe I'm just lucky IDK. Not aware of the stats but that's my personal experience.
You’re not being obtuse. This is Reddit. And these types of apps attract a certain type of people. I understand where you’re coming from but they won’t admit it. Don’t let the internet ruin your Sunday.
Um. “Due to being excessively overweight”??
Was she calling you morbidly obese?
Was she saying she was super fat and couldn’t walk the distance from her car to your door?
Was she saying your order was too heavy?
I was on hold for 2 hours and spoke to a customer service agent after my order was missing 5 out of 8 items, but only got offered a partial refund. I asked to be escalated. I did file a complaint with the BBB and did get a $25 credit the next day. The BBB is usually useless, but I gave it a shot. Could have been a coincidence that they finally responded to my requests for a bigger refund.
Make to monitor your GST (sales tax). Normally, they refund you all minus GST cause “that’s how their system works”. They’ll automatically give the GST back if you contact support plus extra.
I searched Ubers higher ups emails and then emailed them. I was pissed, I was missing an $9 item and they refused to refund me. They never replied, but suddenly I got an email saying that it had been refunded. I have no idea how you even called, I couldn’t find a working phone number to save my life.
I kept yelling at the AI help chat to let me speak to a real person. It gave me the option of an online rep or the phone. I tried online and never got connected. This is the number the chat gave me: +1 (800) 253-9377. This was last week. I’ve read that they stopped the phone calls a few months ago, so maybe it is back! Still worthless though. The rep wouldn’t give me a case number or any other emails/numbers to follow up on my escalation. I sent a million messages to the online chat and got a script from ChatGPT to set up a paper trail of incompetence for my potential chargeback.
They force you to act unhinged over $9! I salute you and your persistence!
I’m sorry too, I hope you get the refund soon. It’s the most infuriating experience I’ve ever had with a company. I don’t know how a company is allowed to operate without a method of taking and escalating complaints. It doesn’t feel like it should be legal.
Literally how do I get a phone call or number? I have been unable to place an order for over a day now, no matter what I try it just errors out and I have $200 in uber cash that I’m unable to spend
I just deleted the app, I placed a pickup order through uber eats and while I was chareged and it said the order was being prepared when I arrived to the restaurant they had never recieved the order in their system. So I just order with them there and payed out of pocket after being on hold for hours and trying to get it resolved through support they never gave me a refund and just ran me around in circles. Literal theft.
Because some cards give you monthly credits. Some people don't want to pay 10+ extra for delivery and tip. Sometimes food is cheaper or there are better deals on the app. Many reasons.
It was a last resort, there was no price difference, phones were busy, and their website is old school without an online ordering button, perfect storm of shit.
I've done it before when I've had a gift card. When my son was born we were gifted so many food delivery gift cards lol, this way we could stretch them out further not paying for the actual delivery part, even though I'm sure the point of the gifts was so we didn't have to leave the house 🤣
Nice, whenever I get promitions like buy 2 for 1 its always an increased price so 1 cost as much as 2 usually does but they make it look like a promotion lol.
While you’re at it, file a report with your state’s Attorney General’s office. You have evidence of everyone you spoke to. One report might not make a difference, but multiple might actually get them in some legal headaches.
Y’all are going to soon learn lmao. If you’re being treated this way as a customer, imagine how the honest delivery drivers are treated. This is why I stopped all that delivery shit years ago and focused on my career…
It's crazy that they (they meaning the Uber process that I pay for) make a mistake and then expect you to drop everything on your calendar and spend what typically takes a very long time to report the issue to them. It's like they completely forget that we pay them for convenience and to save us time. It's their mistake, yet they expect the customer to absorb all of the cost in reporting and rectifying it and try to make that process as hard as possible
No, but there journalist articles with facts proving how this company is predatory and serves only to enrich the owners/shareholders than it is to actually provide a quality, or hell, a service at all. They put restaurants on their app that didn't want to be on it. Don't matter how many good dashes that happen. Company is rotten from the button up.
Get a $10 promo from amex and I try to use it on nights I’m working late hope that’s okay with you and all the other high and mighty Redditors who claim to never use the app yet are so active in the Reddit communities dedicated to the app…lol
No not really. I'm not high and mighty, just clued up. There seems to be a lot of sub reddits dedicated dtonusing these apps and receiving horrendous service. The fact is the companies are dog shit, they take you for an idiot and they take their staff for idiots. I have never used any of these apps and it's very easy not to. I get everything I need from a weekly shop and if I want take out I phone the branch directly so they use their own drivers. It's remarkably less expensive and better for the business, and it builds up more cohesion with regular customers. You're using and funding known parasites and bitching about it when they fuck you about. It's borderline mental illness in my opinion. Learn to cook, use take aways that are local and do delivery themselves, shop better. Be smarter maybe. If I used a service simply because I had a promo if never get off my fucking email, I'd be skint.
Agreed, mostly. The only time I used Doordash by mistake is when I ordered from Papa John's in the next town down, and they apparently were using this company. 👎🏾
lol all these people in here downvoting you and saying they’re not gonna read a few sentences. Not surprised they continue to use the app seeing how clueless they seem 😂
You're one paragraph should actually be three of them to be readable. After "take their staff for idiots" you should have started a new paragraph.
And then after "building more cohesion with regular customers" you should have started a new paragraph.
Once it's broken down into three logical paragraphs to improve its readability based on the shifting focus of the thoughts, it becomes a much better statement.
because I know how to fight with them to get my money back or at least a credit. been doing it for almost 10 years. in the early days of uber on central long island, there used to be a "long pick up fee" if the car came from more than say, 2 miles away. Why the hell should I pay a "long pick up fee" because uber allows drivers 5 miles away to pick up a ride? It's also not my fault a driver 1/2 mile away didn't pick up the ride. So, the app always said something like, "all fees are reflected in the upfront price" or someting.. it's been a long time since they finally stopped that BS. Well, you guess it, NOT ONCE has a "long pick up fee" been in my "up front price". NOT ONCE. every single time I got one I would fight with them to get it back and I always did. It may have taken multiple reps, (one time it was 14 different reps in ONE message) but damn it I got my money back! lol
Yes I wanted to be lawyer at one time , a long time ago in a land far far away. ;-)
Not really insanity and I rarely use these apps for various reasons. The quality of food you can get delivered to your door basically 24 hours a day that’s better quality than frozen pizza is pretty insane.
OR you pay a bunch of money, don’t even get your stuff, and your refund is refused. It’s a waste of money and 99% of orders are just people who don’t “feel like” going to get it. People somehow got food for centuries before these predatory apps came around
Coming to say i’ve doordashed food countless times and have not once ever had any issues getting my order… and these “predatory apps” give people jobs. My favorite restaurant only costs like $3 more to order online than go get in store, for $3, I will enjoy my time and home and get other things done while my food is being delivered!
Uh because people are lazy and these services work 99 percent of the time? I wish people would stop using these services for environmental reasons and how the gig workers are paid/exploited but the fact that you can get food of any type of cuisine basically 24 hours in any major city delivered to your door is pretty wild.
Just because it doesn’t make economic sense for your time and money doesn’t mean it isn’t for others. It’s ok to move on you know? No reason for it to bother you this much. You can simply walk away guy…. It doesn’t have to consume you as much as it clearly does 🤣
They could be human. They have canned responses. What they call a script. The rep can usually only select pre approved responses. It's ridiculous and makes them seem like robots.
Is that screenshot supposed to be proof of something? lol
And I plenty of cause bud- “the app would just load forever instead of connecting me”? Lol this just screams made up….sorry just being honest. You should have forced the issue the same day or next day and you’d have gotten your refund.
Wrong Eric. I've had a similar issue. Continuous contact from time of delivery does not guarantee anything. UE will say they are escalating and to await a response. Then they close the ticket. You immediately respond on day two then they drag this out past two days so they can deny you.
OP is obviously being honest and perhaps you work for UE (contractor or employee) or are just a dick. Latter makes sense.
Edit: corrected "same" to "similar" for my girl Erica.
I disagree that he’s obviously being honest about the app not connecting. Don’t care what you think either.
And what’s hilarious is you said you had the same issue then you detail a totally different story than his lol- what same issue? He said his app wouldn’t connect for 4 days
stop using ubereats and doordash. i delivered for both of them but rarely ever used them to place an order. placed an order with doordash about a month ago for my ex and the food was not as described and he could not eat it. i reached out for a refund immediately, they gave like a $3 partial refund. i tried to submit a ticket to request a full refund and their system blocks you from doing so because your initial request (the partial one) is still being reviewed. i checked every day for an opportunity to submit the refund request and it wasnt until 2-3 weeks later that the system finally let me but then the rep i got told me that i had to submit a request within 3 days of the order being placed lmao. like hello, i tried but your system prevented me from doing so. they refused to give me a refund through my original payment method and only offered credit so i finally did a chargeback. driving for ubereats and doordash is a great way to make money if you know the tips and tricks while providing quality service but i personally would never use them for delivery again.
Just judging from my own experiences and people I've talked with, in person, about the job.
But I don't get it. So many people hate this job, say how terrible it is, don't make any money, and say they get taken advantage of....but they continue to work for them and show up in these conversations. Show your math on that one.
A lot (not all) of the people who deliver food as their primary source of income do not fit into polite society. They’re antisocial and lack ambition. This is where they take their anger out on customers because they don’t make enough and blame it on tips. Just my consensus.
Yeah. That's a good point. I don't know if they take their anger out on the customer as much as they just suck at working in general. But there are definitely a lot of good ones out there.
I disagree, doordash and uber eats brings out the worst in people because the pay is so low, they are incentivized to steal food because you only get punished for it after like the 30th time
This would be my que to dispute it with my bank and then never use them again.. it shouldnt matter if it took you over 48 hours to get threw. Letting someone continue to work on their app who carries themselves like that that is horrible and should not happen.
I just want to clarify. Was the driver meaning that they were too overweight to deliver the food or that you were too overweight for them to give you the food? Kind of an important distinction for context
I ordered food about 3 days ago and waited for about 30 minutes and realised my driver collected my prefer then hasn’t moved from a block of flats, ok weird but let’s see what happens. Another 30 minutes has gone by and it’s not showing he hasn’t picked up my order but still hasn’t moved from the block of flats. Wanted to cancel it but was told my support I’d still be charged for the order in full.
An hour after trying to reach a real person I finally gout through and they basically just offered to cancel my order with no charge or give me £5 credit and continue with the order. I obviously cancelled it and was never given an explanation as to what actually happened, I definitely think the driver stole it lol he read all my texts and declined all my calls
I stopped using uber and switched to grubhub. It’s significantly cheaper to get delivery and their support is significantly better. I order from gopuff who’s owned under uber and uber completely tanked gopuff 90% of my orders are also wrong I gave up
Uber will throw the 48 hour rule once they ignore your first attempt for resolution on the day of delivery. They will even say they are escalating your first request so they keep you on the line until they close it 48 hours later. It's 90%+ likely they won't address your issue, no matter how obvious and provable.
I wish more people would dispute charges when things like this happen instead of accepting it. People are way too comfortable with other people's money
I’ve said it before, I’ll say it now, and I’m sure I’ll say it again soon. Food delivery is a SCAM and anyone who still falls for it, is a complete sucker. FUCK UBER EAT/DOOR DASH/GRUBHUB DELIVERY DRIVERS.
The thing is you can't be excessively overweight and do Uber Eats, you have to get in and out of the car. Once you pickup and get where you are going sometimes you have to walk a bit, sometimes go up multiple flights of stairs, shop and deliver you have to do all the grocery shopping and then you have to take it to their front door. Their front door is not always a house, sometimes it's on the third floor , sometimes they don't have an elevator. You can't be some big ass and do this job.
A year or so back I got double charged for a large order made for the family and usually it refunds right away when that happens. I rarely used food delivery apps but I knew that Uber sometimes charged the original costs, then the original costs plus tip and after a day or so the original charge dissappears. I noticed a few days later that I was still charged $112 twice so I contacted uber and they flat out denied that I was double charged even after I showed screenshots from my banking app. After a week of trying to resolve the issue I called my bank and issued a charge back. That was the last time I used a food delivery app
I completely stopped using DoorDash because of this. There would constantly be stuff missing, or it would be the wrong food. Literally every time I order, there’s an issue. and they won’t refund me. These apps are way too expensive and an absolute joke. Half the time you order from them, your food is wrong or missing. I gave up that on them a long time ago.
keep contacting support. until you get someone to help you. use your anger about not being helped to keep going. At that point it's the principle. at some point you can try threatening to sue them for the money back, including the court fees and for pain and suffering.
However, look for the order ID before the next contact. Do you have proof that the driver admitted to stealing your food? give them that too. Make sure you tell them the driver never asked for the code but it was marked delivered. did they send you a pic that it was delivered? give them that too. Give them ALL THE INFO IN THE FIRST MESSAGE. Don't break it up into multiple messages, it'll take too long and they will just give you their copy/paste replies.
That said, I just got an instacart order tonight and while everything worked out and i got my order, the picture of the delivery was almost a mile away on the main road AFTER it was delivered. IDK how the heck that is allowed. If an order does not have a correct pic (and there should be location attached to the pic) then they should have the amount of the order deducted from their pay. (in a perfect world lol).
Almost as bad as "We need pictures of the food that was not delivered." Have had that happen before a few times. Sure. Let me go take a picture of an order that doesn't exist as in it is not in my house.
Drivers have to wait 8 minutes before they can mark it delivered without the code. Did you request the code or did Uber just give you one? UE will assign codes to customers sometimes.
Uber eats is such a dog s*** company. I had a similar situation tonight where they wouldn't refund my order after I had video proof of the driver just driving right by and not attempting the delivery. He just drove to our location to get the waypoint and then left.
Finally canceled my Uber One and deleted my account. Doing a chargeback as soon as it posts too.
I deleted all the delivery apps. I always put "hand to me" because I live in a complex, even though its not a difficult one. The food never got to my hands or my door. I got tired of fighting, so I just stopped giving them my money.
As a customer, I really prefer DoorDash over Uber Eats. Resolutions are usually quick and painless. It's never taken long (let alone days) to reach support.
You have to ask for a supervisor, I’ve had these sht heads do similar things and when they say they can’t help immediately I say I need to speak with a manager even when they try to say they will say the same.. once it’s escalates they have always fixed it.. bc fck all if im being charged for a meal I didn’t get.. also sometimes we are ordering late at night and don’t want to deal with 2 hours of this bs
I’ve had the same experience with Uber Eats London. Their drivers also cheat and lie to customers. Uber never take responsibility. I waited 3 days to get a response about a driver who handed me a wrong order. He also lied that he was given a wrong order by the restaurant. Uber Eats asked me for evidences after I have given them 3 reports. Refused to respond back and they keep you waiting days. This is despite me being a Uber One customer for years. I am quitting them this week.
Uber Eats is a narly business i don’t give those derelicts my $$$ business any more i like Wonder it’s amazing and if u do a review even without a photo they drop u a $3.00 credit
This is just one of the MANY things that AI is doing to screw up UberEats and everything else in the world🙄I've had multiple customers who let UberEats use AI to get their address and yes, they got the address wrong! I attempted delivery only to find out customer says it's not their address. They say UberEats provided the address per GPS. All deliveries botched giving me (driver) bad ratings and orders canceled. I totally believe UberEats did not reimburse the customer for these. AI is NOT working in SO many ways. Too much too soon and it's always wrong 😞
I emailed. Talked to an AI bot. Messaged with a live agent and even talked on the phone with someone who agreed with me. Nothing worked. It’s theft. It’s happening just cause it hasn’t happened to you
The universe made you suffer a little to teach you a lesson. You'll suffer again in the future with another business if you don't learn this lesson now.
Telling OP what he could have done better next time isn't simping for corporations, that's such a black and white take on the situation. If anything, refusing to educate OP and pretending he did nothing wrong is actually pro corporation because if you don't educate people on how these corporations work, you're going to have more people make these same mistakes which will further benefit these corporations.
Venting is still a form of suffering. You suffered enough to want to share it with the public to get validation to heal your inner wounds from said suffering.
Yes, it's an acute form of suffering. If your ass was itching all day and wouldn't go away, your ass will be on Amazon looking for anti-ass itch cream.
Right, my point to that was after I disputed my charge they tried to lock down my account. After filing a complaint to the BBB my account was magically unlocked.
I unfortunately have to use Uber for work. I travel a lot and we are only allowed to expense back specifically Ubers, no other ride share app.
Similar thing happened to me on toogoodtogo. They gave me the guilttrip “it would be unfair to the vendor”. Aka they don’t want to pay for the refund because their app malfunctioned and didn’t notify me my order was ready. The vendor was chill and told me to just buy from them directly from now on instead of through that app. And they mostly use that app for advertisement.
There has not been a single time out of the 15 times I've used ubereats that they have gotten me the correct order. I get. That's not on them to ensure the order is accurate and that falls on the restaurant. But it seems to only happen when I order through them.
All of these tactics, by these delivery services and also almost any other large corporate entity, are calculated methods to strip ever increasing amounts from the consumer. Long delays in getting customer service, which then is endless. Circular partial "resolutions", disconnected pieces that lock out other parts of the "resolution" process, ghost charges or unauthorized "upgrades" that keep reappearing on monthly billed accounts. Impossible cancellation procedures. "Accidental" continued billing after cancellation (if you manage to cancel.)
In many cases you can recoup the overcharges but they are banking on people not noticing, or giving up due to the time or hassle, or referring to fine print policy etc. They only need a fraction of these thefts to carry through to bank millions. They count on consumer exhaustion and plausible deniability to protect criminal policies - these things are not accidents nor incompetence.
This is late-stage capitalism at work. It requires vigelence, a plan and up-front efforts to protect yourself from the new gilded age of corporate greed.
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u/yaedonnn 2d ago
Real professional support agents btw lol