Missing the 62500 Credits

[u/Thunder_drop]

Seems to be a lot of people missing those 62500 kick back credits they were offered. Given the delay, and missing credits, are we looking to get an extension on their expiry?

How many are still missing them?

Those who got them back, was this through contacting openai directly, or did recent updates restore issues?

[u/Ill-Flower-2736]

still waiting on mine, sent a mail to support last week but no response yet. the expiry thing got me worried too, hope they give us extra time since its not our fault

[u/Thunder_drop → u/Ill-Flower-2736]

💯 I believe they are working on a fix and know what it's all about. I've seen some contact support and get it restored.

• this post is to highlight how many are affected, so they aren’t left in dark waiting for support or thinking it's an isolated incident.

OpenAi can you send out a formal announcement highlighting that these tokens are on their way to ease confusion? - thanks.

[u/Hot_Independence5160]

got mine on 2 accounts automatically.

[u/Michael_Jeffords]

since a few people got them automatically my guess is it's a slow rollout and they'll probably show up. i'd still message support through the help center chat if you have it, since email replies seem slow from what people here are saying, and put the expiry ask in that same ticket with the date you should have gotten them so there's a record tied to your account if they do extend it

[u/Thunder_drop → u/Michael_Jeffords]

I had them in my account, they disappeared -sorry I should have clarified that part of the issue

[u/Michael_Jeffords → u/Thunder_drop]

ah ok that changes it, if they showed up and then vanished my guess is a billing glitch on their side, kinda what the other commenter said about it reading like a ledger bug. i'd screenshot whatever usage or billing history still shows them, plus the offer email if you got one, and put that in the ticket with the expiry ask so support has something to go on

[u/Dorthy-Ashley]

Since yours showed up and then disappeared, I'd treat that differently from the 'never received' cases here — that reads more like a ledger bug than a slow rollout, so I'd open a ticket rather than wait. Screenshot your current balance and any credit line items first (paper trail matters — promo credits are hard to reconstruct after the fact), include the account email and the date you were offered the 62.5k, and explicitly ask for an expiry extension given the delay. The pattern in this thread — some accounts auto-credited, others nothing — does look like a staggered rollout, but 'credited then vanished' is the one case I'd chase proactively.