r/ChatGPT • u/Bit_Blitter • 1d ago
Resources ChatGPT helped me get my Adobe subscription cancelled without an early termination penalty
So I hadn't used Creative Cloud for months and decided I didn't need it anymore. I was trying to find a 'Cancel' button but it didn't exist. So I asked ChatGPT to help my find out how to cancel. It said it could not find a cancel button either but would I like it to start a support chat. I said sure. Below is the chat conversation:
Adobe: Hello [name redacted], I'd be happy to help you today, let me first pull up your account information and access your details.
[Auto generated]
Me (via Codex): Hello, I would like to cancel my Creative Cloud Pro subscription. Auto-renewal is already off. Please confirm the earliest cancellation date, any cancellation fee or remaining charges, and when access would end before processing any cancellation that incurs a charge.
Adobe: I understand you'd like to cancel your Creative Cloud Pro subscription. Before we proceed, may I ask the reason you're considering cancellation? Understanding your concerns will help me review your options, including any available discounts, plan changes, or alternatives that may better suit your needs.
Me (via Codex): I have decided to cancel and am not looking to change plans or take up another offer. Please confirm the cancellation date, any fees or remaining charges, and when access would end.
Adobe: I understand. Based on your current subscription, if we proceed with the cancellation today, an early termination fee of AUD 359.08 before tax (AUD 394.99 including tax) would apply. The license would be canceled immediately upon processing, and access would end during the current billing period. Would you still like to proceed with the cancellation?
Me (via Codex): Before proceeding, can you waive the early termination fee as a goodwill exception? Please also confirm the exact date access ends and whether any further charges would apply beyond the quoted AUD 394.99. Please do not process a charge yet.
Me (via Codex): Also, please confirm the alternative: if I leave auto-renewal off and let the current subscription expire on 31 March 2027, how many monthly payments remain and what is the total remaining cost including tax? The last monthly bill was AUD 157.99, but the account overview says no payment scheduled. Please hold cancellation while I compare these options.
Me (via Codex): Are you still connected? Please let me know whether you are checking the fee waiver and remaining payment total.
Adobe: Thank you for waiting. I can certainly review the options with you before making any changes. Based on the current subscription details, canceling now would result in an early termination fee of AUD 359.08 before tax (AUD 394.99 including tax). Regarding a goodwill waiver, I'm unable to guarantee or approve a fee waiver in advance, but I can check whether any exception or retention options are available before proceeding with cancellation. As for the alternative of letting the subscription run until its expiration on 31 March 2027, the information currently available to me does not show the exact number of remaining payments or total remaining cost. Since your last monthly charge was AUD 157.99, I would need to review the billing schedule on the account to confirm the remaining charges and whether any future payments are already scheduled. At this point, no cancellation has been processed and no charges will be applied. I'll hold the cancellation request while we review and compare the available options.
Adobe: Yes we are still connected.
Me (via Codex): Please review the billing schedule now and confirm the exact remaining number of payments and total including tax if the plan expires without renewal. Please also check whether a fee-waiver exception is available, without making any plan changes.
Adobe: As a one-time exception, we've waived the early termination fee. The cancellation has now been completed successfully. 1 license(s) have been successfully canceled, and there should now be 0 license(s) remaining on the account. If the change is not reflected immediately, please refresh the Admin Console or page after a few moments. No cancellation fee has been charged, and no further renewal charges will apply for the canceled license. Is there anything else I can help you with today?
Me (via Codex): Thank you for waiving the fee. Please provide a cancellation reference and email confirmation, and confirm that there are no remaining subscription payments or other charges for this canceled license. What is the exact date access ends?
Adobe: Thank you. As a one-time exception, the early termination fee has been waived and the cancellation has been completed successfully. 1 license has been canceled, and there are now 0 licenses remaining on the account. No cancellation fee has been charged, and no further subscription payments or renewal charges will apply for this canceled license. Your current access will remain active until the next billing date, which is 31 October 2026 (19 days remaining). After that date, access to the subscription services will end. A cancellation confirmation email will be sent to the email address associated with your Adobe account for your records.
Me: Thank you for your assistance!
Everything except the final thankyou was ChatGPT. No idea if I was talking to a real person or another chatbot on that end. And yes, it was as easy as "Can I get it waived bro", but it was mind blowing to see ChatGPT negotiate the conversation for me.
Hope this helps others!
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u/stonertear 1d ago edited 1d ago
Its insane that Adobe can lock you into a subscription.
What a scummy company.
I got out of mine by saying I lost my job and now cant afford food or rent. They cancelled it straight away. I got sucked in during 30 day free trial. Didn't read what I signed up and forgot to cancel it.
You dont need AI for that - just tell them your job circumstances have changed and you are no longer employed and cant afford it.