r/technology • u/Ornery_Speech3323 • 19d ago
Software "The refrigerator is dead": Samsung's AI fridges shut down after update, causes outrage
https://www.notebookcheck.net/The-refrigerator-is-dead-Samsung-s-AI-fridges-shut-down-after-update-sparking-outrage.1406447.0.html1.7k
u/N3ph1l1m 19d ago
How do you fuck up a fridge so much that a software update can fry the fucking refrigeration cycle? Like why the fuck would you even have that on the same system?
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u/Thiht 19d ago
Right?? Assuming the smart thingies will fail or be bricked seems like engineering 101, so everything should gracefully degrade as a dumb fridge. Like an electric toothbrush, when the electric part fails it just becomes a regular toothbrush
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u/False_Bumblebee4997 19d ago
I like escalators because they can never break, it just becomes stairs.
Caution temporary stairs!
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u/oldsecondhand 19d ago
Escalator brakes can break, and they can lead to pretty nasty accidents.
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u/Silicon_Knight 19d ago
Hey ChatGPT make me fridge software, oh make it stable okay?
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u/GameOfTroglodytes 19d ago
Make no mistakes
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u/Silicon_Knight 19d ago
See they forgot that part :)
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u/bizbizbizllc 19d ago
It’s like a genie wish, you have to think of all the traps and gotchas
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19d ago
[removed] — view removed comment
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u/MushroomSaute 19d ago
Ah, there's the smoking gun ⸻ you said to think of all the traps and gotchas, and I put those into the code:
- The traps bring in the bugs.
- The gotchas expose the bugs.
- The code fries the circuits.
I understand your frustration completely. No bells, no whistles, no fluff: I made a mistake. I'll do better next time ⸻ this was a real learning moment for me. No more mistakes from now on!
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u/privatetudor 19d ago
Home appliances I’m willing to buy from Samsung:
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u/MetaPhalanges 19d ago
I've had a lot of shitty TVs for a lot of reasons. But they were shit when I got them. The only TV I've had that went to shit on it's own was a Samsung.
I feel like they used to have a nice rep as a consumer goods brand, but that's gone IMO. I'm never buying anything from them again if I can reasonably help it.
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u/swollennode 19d ago
Because instead of relying on good programming techniques and quality control, they rush out products with the intention of fixing bugs via updates.
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u/mrchin12 19d ago
I'm sure it's not a Samsung thing but my 2014 era appliances already have too much faulty tech that dictates too much of the system. I had to replace the microwave (because my wife didn't want to wait 6 months for me to 3D print a button for the membrane keypad interface and nothing available in the used/aftermarket market).
I reluctantly ended up with a new samsung cause I didn't want to make a bigger project out of it. It's a full touch panel and it's 1000 times worse than any point in the history of the microwave. Also I can only update certain features with an app over WiFi which I refuse to humor. The touch panel just doesn't wake up some times so I can't use the hood vent or lights or anything.
As a hardware-ish engineer, I'm begging other engineers and marketing/CEO/finance people, STOP making features that just add layers of bugs. It's cool, I like tech, but you know what I like more, reliability. Less actually is more in the consumer experience.
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u/EkbatDeSabat 19d ago
They don’t care about you. The goal is to put as much flashy shitty expensive tech in that they can so it becomes (as if it’s already not) something you expect to replace every couple years. Far more money in making 100$ off a microwave every 2 years than $1000 off a microwave that lasts 50.
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u/mrchin12 19d ago
I'm very aware. I talk to clients every week that want god awful amounts of shit in their product until I tell them how much it costs, how much it'll break, and how many customers I've seen fail on that path.
Then they go find a design firm that will just do what they want.
The issue I have is that it's not a $100 appliance. It's still a $1000 appliance. And the issue isn't longevity, I can accept that I got 10+ years out of my appliances before replacement (although you can argue it's still just a rental if the depreciation is that expected but whatever that's a spiritual argument about capitalism). And actually it still works fine, but a button broke which made it inconvenient and I couldn't replace the button so that's getting into "right to repair" arguments. Again after 10 years I don't expect to find parts easily but damn I thought I'd find something.
My point is that the every day use of the products is getting dumber and worse along the way. We're actively designing products to be more complex in ways that aren't value added.
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u/housewithapool2 19d ago edited 19d ago
I am sorry but I saw this coming a mile away. Everybody should have. These companies will not update obsolete software. They dont want to.
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u/exact_metal_666 19d ago
How do you fuck up a fucking fridge so much that it needs fucking software?
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u/Smith6612 19d ago
It's Samsung. Expecting them to code software that doesn't shit the bed is asking a lot of of them. It took them many, many years on the Android side of the house to make a lightweight enough OS (OneUI was the start of that, TouchWiz though...). Their Tizen OS is still pretty heavy.
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u/Mouthshitter 19d ago
Refrigeration was perfected in the 1950s.
There no need for AI to keep food cold
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u/Al_Keda 19d ago
This is why we must demand that we own the things we buy.
If there is any hook back to the manufacturer, we don't own it. Repeal the DMCA.
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u/farmtownsuit 19d ago
You're right but in this case maybe just don't buy a fridge that connects to the fucking Internet.
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u/CyberCurrency 19d ago
Yeah I really don't get the hype over wifi connected appliances(at least in the form companies are launching them).
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u/Dr-McLuvin 19d ago
It’s possibly the dumbest thing ever attempted by any industry ever.
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u/FuraidoChickem 19d ago
Like what even is the point? Are there any USP at all?
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u/Dr-McLuvin 19d ago
Besides just fucking spying on people, it’s an attempt to sell your grocery shopping data to the highest bidder, improving their margins.
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u/ID_Pillage 19d ago
Not going to lie, my ADHD loves the idea of being able to check the contents of my fridge while in the supermarket. However I will still never buy an appliance connected to the Internet for some convenience.
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u/numbersthen0987431 19d ago
I'm finding it harder and harder to find those options though.
We bought a washer and dryer a few years back, and the cheapest one available had wifi/Bluetooth. All of the non wifi/Bluetooth options cost more money or were out of stock indefinitely.
We've never set it up, because why? But it's more of the fact that these all have it built in
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u/DigNitty 19d ago
The WiFi/Bluetooth ones still scour available networks and devices connected, even if you don’t connect them to your own.
See : the recent LG tv scandal.
Unless you live with no neighbors and purposely set up your own modem/router instead of using the ISP’s, your smart appliances are likely successfully collecting location, time, device type, and connection data on you all day every day.
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u/Merkuri22 19d ago
We had a treadmill with a similar problem. It wanted us to buy some sort of subscription to just use the damn thing, and my partner had to scour the internet to find a way to turn that off so we could just, ya know... walk on it.
It's so so hard to find things like that nowadays that aren't connected in some way.
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u/CrashTestDumby1984 19d ago
It’s getting harder and harder. Even if it doesn’t have a screen they keep putting WiFi chips in everything (to harvest customer data)
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u/da_chicken 19d ago
Sure, sure.
Except the landlords for apartment complexes and developers of new homes are absolutely going to take the very slight discount on appliances when the cost of serving ads and spying on the occupants isn't even a cost he has to deal with. Especially when they don't serve ads for the first 3 months of service.
When that goes on long enough that the only appliances at the store are the ones that serve ads, what will you do then?
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u/JohnnyBeeGaming 19d ago
The manufacturers will try to slowly phase out the dumb appliances like they did with TVs.
It lets them double dip by spying on you and shoving ads in your face.
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u/zuzg 19d ago
Farmers Jailbreaking their John Deere Trucks has been a thing for ages.
Brussel effect is the last thing that could do a change to it.
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u/Al_Keda 19d ago
I would be nice if fixing your own tractor weren't a crime though.
Copyright went from a tort to a crime with the DMCA.
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u/stuffitystuff 19d ago
Or just don't put your fridge on your wifi.
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u/LSTmyLife 19d ago
A sentence that has no buisness existing for the same reason a fridge shouldnt need to be on the god damned wifi.
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u/wayoverpaid 19d ago
Strictly better than the alternative but someone is doing something wrong.
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u/Al_Keda 19d ago
See the Gamers Nexus story on LG TVs. They put themselves on WiFi.
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u/Fragrant_Scratch8305 19d ago
How does it get the password?
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u/BorgDad42 19d ago
It also scans for nearby open networks without password requirements, and joins them. Gotta have a pipe to send that sweet, sweet personal data back for $$$
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u/CommanderZx2 19d ago
Some devices ship disabled until you connect them to a mobile app that of course connects to the internet. I had that very experience with a treadmill.
The device arrived completely locked down and it would do absolutely nothing no matter what button was pressed until you install their app on a phone, sign up for an account and then tapped the NFC place on the treadmill.
This was not even stated as a requirement on the seller page.
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u/JuliaX1984 19d ago
You can still buy dumb fridges. Why would anyone buy a smart fridge? You plug it in, it needs to stay cold. No Internet access needed. Ice makers and water dispeners don't need Internet access or remote control, either.
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u/radiohead-nerd 19d ago
I will not buy any kitchen appliance that connects to WiFi
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u/Routine_Strategy5929 19d ago
I wont buy any again. Bought an LG stove with smart features and the oven wouldn't turn on one day. Turns out the app had a new security agreement and locked out using the oven that I paid $1700 for until the new agreement was accepted. There was no alternative.
It's been a shitty stove anyway. The burners don't hold accurate temps. You can have a pot about to boil over from having it on high which is fine. Until you turn down the heat and the burner just stays on? Drop it down super low like 2 or lower and the burner finally turns off. Then it's well below boiling and you need to turn the dial back up. Was it really not possible to have a more accurate temperature sensing device for a $1700 stove top? Oh yeah and the numbers and marks on the dials literally wiped off after cleaning them with Lysol. Fucking Lysol, a common household cleaner, stripped off the markings on the dials you turn to set things without any scrubbing or vigorous force.
Now after GN's report on LG TVs I wouldn't be surprised if my oven is sending back audio from around my house for selling to advertisers. Or at least storing it since it's the app has been deleted and it's not connected to Wifi anymore.
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u/Arliss_Loveless 19d ago
For now. But if fridges are treated like many other consumer electronics, the selection of dumb fridges you'll be able to buy will be reduced to a tiny amount of low quality options many families will find inadequate. Companies want you to buy the smart fridge and they will eliminate non smart options to leave you with essentially no choice.
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u/whineylittlebitch_9k 19d ago
I'm evaluating the feasibility of starting a manufacturing plant to create quality "dumb" appliances, along with spare parts manufacturing and providing service manuals with the purchase. I know the upfront cost is going to be huge and the big players will either try to push me out of the market or offer a buy out, but I'm sick of planned obsolescence and unnecessary tech complexity added to products that no one asked for.
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u/woodstock923 19d ago
You mean you don't want it automatically charging you for food you remove from the fridge? It sounds like a brilliant idea.
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u/palidor42 19d ago
Isn't that how it works in The Sims?
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u/DerVarg1509 19d ago
Yes, but in Sims the fridges have infinite amounts of food inside them, in our reality this is still missing
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u/DIOmega5 19d ago
These bricked AI fridges are the dumb fridges. Regular, non-computer fridges are functional and long lasting so it Sounds like a smart appliance to me. When I need to know what's in my fridge, I simply open the door. No TV screen necessary.
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u/ExtentNo3020 19d ago
Home appliances shouldn’t need to be “smart” or have AI features.
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u/7LeagueBoots 19d ago
No one needs or wants a ‘smart’ fridge, or washing machine, or space heater, or blender, or toaster, etc. We just want devices that do their jobs without us having to deal with apps, software updates, etc. Simple, basic, effective, physical controls, and well built.
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u/withoutapaddle 19d ago
Right, but the problem is, we don't even get to choose anymore, in some cases.
I wanted a heat pump washer/dryer (they have so many benefits compared to electric or gas forced air). There isn't a single heat pump washer+dryer on the American market that isn't internet connected with a bunch of bullshit layered on top.
I made the mistake of trying the internet features, did ONE firmware update, and the fucking machine disabled a key feature I paid for as part of the firmware update. Never again.
Fuck you Samsung. And Fuck you GE. The only reason I bought the Samsung is because my GE failed completely 4 months outside of warranty.
I'm running out of companies that I can give money to who haven't fucked me over in one way or another over the years.
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u/ChickenFriedRiceee 19d ago
Fucking seriously. Look, I’m a tech guru and I like to dick around with cool gadgets and shit. But, why would I need to control my washer and dryer remote? You think I am going to trust some half ass engineered shit with vibe coded software to not burn down/flood my place while I’m gone?
You can’t even blame consumers at this point. It is either buying dog shit appliances these companies force or wash your clothes in the sink.
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u/shootamcg 19d ago
It was a Samsung fridge, every day they don’t break is a miracle
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u/Inside-Specialist-55 19d ago
My parents got a high end Samsung fridge years ago from rentacenter and it broke down in less than a year. rentacenter fixed it and it still broke again 4 months later and we had it paid off so we were stuck with a useless junk fridge. ended up in a landfill in less than 3 years. thats depressing as hell.
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u/CouldntBAPoint2184 19d ago
This is exactly what the corporations want. They don't care how much trash they create just so they can make an extra buck.
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u/DenialNode 19d ago
My Samsung fridge with the built in screen worked pretty well. The ice maker on the other hand……never again. F Samsung
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u/Pilzoyz 19d ago
Every two weeks I have to take a hair dryer to it.
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u/AdminIsPassword 19d ago
We used to do that...until it eventually just broke. It was still under warranty so we had it replaced (after waiting a couple weeks for a service technician to become available). Then that one broke too after a couple months.
The icemaker itself was probably fine, the decision to put the icemaker inside the warmer section instead of the freezer...was an interesting design choice.
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u/jumpycan 19d ago
My samsung fridge has been going strong, including the ice maker, for 15 years...
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u/NuggetKing9001 19d ago
The more I see technology getting integrated into products, the more convinced I am that less technology needs to be integrated into products.
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u/Phosphorus444 19d ago
It's not technology, it's spyware they're stuffing into everything.
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u/DangerouslyOxidated 19d ago
A friend has a very expensive polestar electric car. The screens don't turn on, need a reset, complain about your order or headlights nearly every day. Always something new and different... Nightmare.
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u/Veggiedelite90 19d ago
I, can’t for the life of me, can’t understand why anyone would want a “smart” fridge. What does it do that a normal fridge doesn’t? Keep my shit cold it’s not complicated
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u/Self_Reddicate 19d ago
The problem is that you're thinking about what the consumer wants. Bad move. Think of the poor manufacturers! How can they charge you $10/mo (no, wait, $15/mo coming in June 2027) if they don't - somehow - think of some stupid smart features to put on it?!
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u/Nazrael75 19d ago
"smart" is a word that should never go in front of "refrigerator". Not everything needs internet access.
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u/Frank_Likes_Pie 19d ago
Literally nobody needs an internet-connected refrigerator with any AI features, period. What a stupid fucking product, and even dumber consumers.
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u/TrueSavage67 19d ago
Karma for buying an AI fridge. Ridiculous.
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u/Eorily 19d ago
I get that currently this only hurts the dumbest, shittiest people with extra disposable income but it still pushes the envelope towards the rest of us.
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u/TrueSavage67 19d ago
Exactly. That's what pisses me off the most. If morons want ads and AI on their fridge then fuck them, but at the end of the day, we will all have shitty AI fridges because eventually it'll be all there is.
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u/C-Towner 19d ago
Mechanical triggers for function really do make the most sense for a refrigerator. Even if the temperature sensor was digital, replacing that alone would be cheap and easy. These companies are looking for trouble with this shit.
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u/th3jerbearz 19d ago
AI Fridge? What's the fucking point??
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u/SplendidPunkinButter 19d ago
- Marketing
- They can make it show ads
They can use automatic software updates to enforce planned obsolescence
They can harvest data
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u/Time_Effort 19d ago
Okay, you covered why they sell them… But what convenience factors do they have that makes people want to buy them? Typically these types of things have utility, I just don’t see what this one could have…
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u/thenowherepark 19d ago
You underestimate how many people want all the features and don't take time to think about the point of all of the features.
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u/swollennode 19d ago
They can look at their phone apps and see that their food is about to expire, which then, they can reorder the food via the app.
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u/K1Bond007 19d ago
How else am I supposed to know I’m out of milk? Can’t wait for all the AI-enhanced IoT garbage that we’ll undoubtedly get.
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u/FellowDeviant 19d ago
Over $3000 for a smart fridge that craps out sooner than a $500 dumb fridge is certainly up there in worst financial decisions one can make.
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u/DopamineSavant 19d ago
Anyone with an AI fridge deserves this.
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u/azriel_odin 19d ago
What would an AI even do that a thermostat doesn't do more reliably, cheaply and efficiently?
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u/ottwebdev 19d ago
People still buy samsung fridges? Theyve been badly reviewed for years.
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u/Smith6612 19d ago
This isn't the first time Samsung fridges have done something like this. Many years ago there was an issue where a Google Calendar outage stopped the compressor from running on Samsung fridges.
The basic operation of the fridge must ALWAYS be separate from any smart features. I had a Smart AMANA fridge in 2002 capable of recording voice messages to it, telling the time, and doing automatic timers for the dispenser light. It would also send filter (water and air) reminders. Not very smart to today's standards, but if the computer died it would not impact the operation of the fridge. The fridge still used analog controls! What would break would be the ice and water dispenser. Big deal. The ice would still produce, the water wouldn't disappear, and that was it.
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u/make_me_breakfast 19d ago
My fridge is at least 11 years old as it was here when I moved in. It’s the last appliance to need replacing and I’ll do that when the time comes. I’ll buy second hand before I buy a “smart” fridge.
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u/SayVandalay 19d ago
People who buy this crap are getting what they paid for. Who buys an AI smart fridge . Why do you need a smart fridge ?
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u/VHS_Ronin 19d ago
I've said it before and I'll say it again: appliances don't need to be "smart", they need to be reliable.
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u/coconutpiecrust 19d ago
The person who buys an AI fridge is an idiot and has it coming.
While corporations push slop onto the consumer all the time, the consumer can still choose to not consume. That’s the power we have. Refuse to eat their shit.
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u/teddykaygeebee 19d ago
When things don't need wifi or an internet connection. Kind of using AI errr sUpER iTeLliGeNcE for air traffic control.
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u/celtekk_ 19d ago
If you own this fridge you literally welcomed this kind of bullshit into your home. World's smallest violin.
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u/Lampamid 19d ago
The people forcing this stuff truly hate humanity. They despise weak humans and their preference for unspoiled, safe food over having porn and Instagram on their fridge door
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u/Melodic_Crow_3409 19d ago
Just give me a basic refrigerator that keeps stuff cold. AI features are an instant no-buy for me.
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u/Dreaminginslowmotion 19d ago
I had a treadmill from Nordictrack that did the same exact thing. Smart display received a droid update that bricked it. $1200 down the drain as it wouldn't manually let you start without wanting to reboot.
Later, I learned there was a lawsuit against them that was only active a year before shutting out, if you missed the time, you were SOL.
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u/H00dedcrow 19d ago
After buying an intelligent dishwasher by mistake and the experience i had with it, leaves me in the dumb appliance camp from that moment on.
When we needed a new washing machine a little while ago, I made sure that no app and no wifi was needed to wash our clothes.
The stupid thing was, those intelligent, smart or AI appliances on display were almost twice as expensive as the dumb ones.
It gets worse when appliances advertise on their screens and brick after an update.
Never again………..
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u/BlueFeathered1 19d ago
I accidentally got an air purifier that constantly tries to connect to wifi, all so it can pester me that I need a new $30 filter every month, which I don't. Never again!
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u/Intrus1ons 19d ago
There are fridges from the 50s lapping any Samsung fridge from the last 10 years
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u/cr0ft 19d ago
Let's face it, anyone who pays for an "AI fridge" frankly has it coming.
I'm still low key upset that the previous owner of this house bought a Samsung fridge/freezer. Piece of crap. Don't want to spend on replacing it until it fails (again).
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u/DaveCootchie 19d ago
This is exactly why I walk past any Samsung appliances when I need a new one.
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u/luri7555 19d ago
I wish my fridge would remind me to throw away the three year old ranch dressing.
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u/Dry-Debate-6893 19d ago
Can the fridge just be a damn fridge. I am all for tech advancements. Not everything needs to be connected to the internet.
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u/Long_Bit8328 19d ago
Oh no. I hope the screens still work. So no one misses out on any important advertisements.
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u/Outside-Inspection68 19d ago
Wait until they start with obligatory subscriptions to keep your fridge working
Are you sure this 'bug' isn't just a feature?
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u/Any_Sale2030 19d ago
Why on gods earth does a effing refrigerator need to be connected to the internet? Anyone who buys this simply does not understand what a fridge is really used for.
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u/MyAccountWasBanned7 19d ago
Samsung paying out refunds on all those fridges and reimbursements for all the spoiled groceries would be fun for us to watch. Let's see how our corrupt and evil corporate-owned government lets them weasel out of any kind of punishment...
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u/notarealcamera 19d ago
We bought a new fridge a few years ago and it was a bitch trying to find a good one that didn't have a screen. Out of all my appliances, the fridge is one I never needed to be "smart".
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u/Doctor_Saved 19d ago
Not sure who started the trend of connecting everything that is electronic to the internet. But it needs to stop.
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u/Ziazan 19d ago
It's kinda your own fault if you bought this. Why the fuck would you buy this?
I want my fridge to keep my food, drinks, and sauces and such cold. The only screen I would tolerate on it is a simple tiny one to tell me the internal temperature.
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u/Jayden82 19d ago
Holy shit these comments are top tier reddit.
To sum this thread up:
“Here is my very original opinion, no one needs a fridge connected to the internet” x300
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u/GreatGojira 19d ago
My dumb fridge without a screen works pretty good. Even my old fridge that came with the house, at least from the 90s, still works with no updates needed.