r/techIndia • u/Few_Development_8095 • 1h ago
Avoid buying Motorola MotoBook 60 Hinge issues after 8 months and warranty denied without inspection
I want to share my experience with the Motorola MotoBook 60 to warn others who are considering buying this laptop.
I purchased it around 8 months ago for approximately ₹45,000. It has been used carefully on a desk, with no drops, dents, scratches, or visible physical damage. Recently, the hinge started making a loud grinding/clicking sound every time I open or close the lid.
The display still works, but this kind of issue on a laptop that is less than a year old is concerning.
Warranty denied without physical inspection
I contacted Motorola Support expecting the laptop to be inspected under its standard warranty. However, my warranty claim was denied over the phone and by email without a technician physically examining the device.
Instead of inspecting the hinge to determine the actual cause, support treated the issue as mechanical friction and indicated that it would not be covered.
Told that even a service centre repair could be chargeable
According to the information provided by support, visiting an authorised service centre would not necessarily result in warranty coverage, and I might have to pay for the repair myself.
Spending potentially thousands of rupees on a hinge or casing issue after just eight months is frustrating, especially when the laptop has been used normally.
Previous display-driver issues raise further concerns
Around two months ago, a buggy driver update reportedly caused display problems on MotoBook laptops, including green marks or tints on the screens. Motorola's response was that software-related problems were not covered under warranty.
Concerns about the Lenovo IdeaPad connection
The MotoBook 60 appears to share its underlying design or chassis platform with Lenovo IdeaPad models. Some IdeaPad owners have reported hinge failures involving internal plastic mounting points.
I understand that hardware can fail. What I find unacceptable is having a warranty claim denied before anyone physically inspects the device and determines what actually caused the problem.
A laptop costing approximately ₹45,000 should come with a reasonable expectation of durability and proper warranty support.
My recommendation: Think twice before buying the Motorola MotoBook 60 or MotoBook 60 Pro. Do not evaluate these laptops based on specifications and price alone. Consider the potential repair costs and the quality of after-sales support as well.