SoundCloud support has basically left me locked out of my account for over a month — what am I supposed to do?

[u/MinimumDot1702]

I’m an independent artist and I’ve been locked out of my SoundCloud account since September 5th because of a 2FA issue.

I’ve contacted SoundCloud support multiple times, emailed them 3 times, and even tried reaching out through Twitter/X, but I still haven’t gotten an actual response that resolves the issue.

The frustrating part is that this isn’t some inactive account I don’t care about. I had been consistently releasing music and building the account for over a year. I had around 16k+ total plays in my first year, with one of my songs getting around 6k plays by itself. I was also paying for Artist Pro before this happened.

I recently tried to pay for Artist Pro again and even had a charge attempt for around $30, but I obviously can't properly manage the account when I can't even get past the 2FA login.

At this point I'm stuck because I don't know whether I should keep waiting for support, make a new account, or just treat the old account as a vault/archive. Starting over would suck because I'd be losing the account history, plays, followers, releases, etc.

Has anyone else dealt with being locked out because of 2FA and eventually gotten their account back? If so, how did you actually get SoundCloud support to respond?

I don't want to make a new account unless I absolutely have to. I just want access to the account I've already built.

[u/AutoModerator]

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[u/ArtistPulse]

Are you locked out of the authenticator, or are its codes being rejected? If you can’t access it, check “Try another method” for an email-code option. SoundCloud says it’s available on some accounts. Their guide also gives the backup-code filename to search for: soundcloud-backup-codes.txt.

https://help.soundcloud.com/hc/en-us/articles/20707203094043-Two-Factor-Authentication

[u/MinimumDot1702 → u/ArtistPulse]

I don't have the email option on my account unfortunately. I also never set up the authenticator in the first place, and my backup codes are all used up, so I’m basically completely locked out.

[u/ArtistPulse → u/MinimumDot1702]

The pinned comment says a moderator can look into an existing ticket if you reply there with its number. I’d do that and make sure the ticket says you never set up an authenticator and have no unused backup codes. Keep any identity checks in the official support thread.

[u/CollectionUpbeat5366]

Soundcloud ne répond plus : Bonjour, je viens d'avoir une longue conversation par téléphone avec PayPal Il apparaît que tout est en ordre de leur côté, concernant mon abonnement (reconnu,nommé et accepté) Il doit y avoir un bug de votre côté car j'ai reçu une confirmation de SoundCloud (texte sur bandeau vert + encoche à gauche. Je ne veux plus argumenter avec vous (I.A) Je veux être mis en relation avec votre webmaster.Merci

[u/SoundCloud]

Hi u/MinimumDot1702,

We completely understand how frustrating this is, especially given that you’ve been locked out since September 5th, have no remaining backup codes, and never set up an authenticator. We know how much hard work you’ve put into building your account, tracks, and 16k+ plays over the last year—plus the recent $30 Artist Pro charge attempt while you can't access your profile.

We want to help get this sorted out for you as quickly as possible. You mentioned having a current open support ticket? If so, please reply with your ticket number here so we can escalate it.

If you don’t have an open ticket yet (or aren't sure if your previous emails went through), please submit one directly using this link so our team can securely verify your details: SoundCloud Support