r/soundcloud • u/Cry_Angelic • 1d ago

I need help with/using Soundcloud Bug with previous track button

I have a bug on desktop where if I play through a track or skip through it then it won't allow me to go back to the track again. Pressing the button will simply skip forwards and the track will become greyed out if in a playlist. Refreshing the page fixes all of this.

Is this a bug and is there a fix for it?

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u/ArtistPulse 20h ago

You can stay on Firefox. A quick comparison was all I meant. Try Firefox’s Troubleshoot Mode and repeat the play/skip/Previous sequence. It temporarily disables extensions, themes and hardware acceleration; quit and reopen normally to restore them. Choose “Open” in its startup dialog. Since refreshing already clears the issue, check whether it comes back after playing and skipping a few tracks.

Mozilla’s instructions: https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

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u/Cry_Angelic 19h ago

Tried running it without extensions and in troubleshoot mode and it behaves the same in all those scenarios.
Okay after testing it only happens in albums or the "more of what you like" and after sometime it seems to reset on it's own and it doesn't happen on chrome

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u/ArtistPulse 18h ago

That gives you a useful pattern to report: albums and “more of what you like,” still happening in Firefox Troubleshoot Mode, but not Chrome. Send SoundCloud the exact play/skip/Previous steps, an example album link, and your Firefox and OS versions. Mention that refreshing only helps temporarily; a short recording of the tracks greying out would help too.

Their support page: https://help.soundcloud.com/hc/en-us/requests/new

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u/Cry_Angelic 18h ago

Thanks for the help.
How do I report bugs? Tried clicking on the link, but it wasn't obvious

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u/ArtistPulse 17h ago

That link redirects to a general support menu now. I checked it: open https://soundcloud.com/n/support, click “Chat with Support,” then choose “Listener.” That starts their support bot. Describe the playback issue there and ask it to create a support ticket, including the Firefox/Chrome comparison.