r/soundcloud • u/Perfect_Version_7905 • 2d ago

I need help with/using Soundcloud Password Reset Feature Unusable

I am logged in on my old phone, I see that the email matches that I am entering on my new phone. I’ve hit reset password about 25 times now and nothing is coming through inbox and spam. Upon looking this up, this is a common backend issue with SoundCloud where the email just never sends. I don’t want to be waiting weeks with no reply from support (yes I entered a ticket) as it seems no one can ever get a reply for this situation or it takes forever so looking to see if anyone has a quicker work around or a solution to this madness

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u/AutoModerator 2d ago

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u/ArtistPulse 2d ago

Keep the old phone logged in for now. Did you originally use Google, Apple or Facebook to sign in? If that login is already linked to this SoundCloud account, trying the same option on the new phone may get you in without waiting for a reset email. SoundCloud documents that route here: https://help.soundcloud.com/hc/en-us/articles/115003566528-Unable-to-Sign-In-to-Your-Account

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u/Perfect_Version_7905 2d ago

Nope this was made way back then so was created with an AOL account. New phone has to get sent back within the next week so won’t have it for much longer..

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u/ArtistPulse 2d ago

One thing worth checking before the return: search for SoundCloud in your phone's saved passwords. On iPhone that's the Passwords app, or Settings > Passwords on older iOS. On Android, check Google Password Manager if you use it. If a current password is saved, you can try it on the other phone without a reset email.

Is it the phone that's still signed in that needs to go back? If so, add that deadline to your existing support ticket.

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u/airblue 1d ago

Same thing with me .saying incorrect password then i ask for a password reset and i am not getting the password reset to my email/junk or anything.however do I get a ticket ?every link is directing me to an automated chat box that’s taking me nowhere

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u/Perfect_Version_7905 1d ago

Chat bot first and then through there the butt crate ticket. I did get an email confirming ticket with a number, but that’s it. No further response.