r/mildlyinfuriating • u/CBus-Eagle • 1d ago

I'm slightly vexed Kohls is the Worst

I took my son to Kohls because he needed some jeans and underwear. I haven’t been to a Kohls in a couple years because I think their store is always in disarray and I hate standing in long lines because they only have 2 or 3 of the 10 cash registers open.

But my wife had a coupon for 30% so off we went. Their clearance section is impossible to look through because they are not categorized by size, forcing everyone to just walk down the entire rack looking at each piece individually. Then, the hangers that indicate small, medium, large, extra large aren’t even on the correct size clothing, forcing you to read each tag individually.

We gave up on looking at clearance and went over to the regular priced jeans and he found two pair. Grab a bag of 6 Hanes boxer shorts for $38 and headed to the register, thinking the 30% off coupon will get out the door at $100.

After standing in line for 20 minutes, the cashier totals everything up at $138 and my wife hands her the 30% coupon. Their clearance total is $125. I commented that the discount didn’t work properly and the associate states that the jeans are name brand so not included in the sale.

I review the coupon’s fine print and see nothing about Levi jeans being excluded so I ask for clarification. The associate then states that “all high end clothes like Under Amour and Levi’s are always excluded from their promotions.” I asked how we as customers are supposed to know this unless it’s clearly excluded on the coupon. She just said sorry so we left; paying $125 for two pairs of jeans and a 6 pack of underwear.

It feels like deceptive advertising and it was the last time I shop at Kohls.

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u/arizonadirtbag12 1d ago

From right off a coupon on the website:

COUPON EXCLUSIONS: Not valid on price adjustments; payments on a Kohl's credit card account; taxes; shipping or handling fees; gift cards; Kohl’s Cares® cause or other charitable items; Sephora at Kohl’s; and/or any other categories and brands of merchandise identified as coupon ineligible. COUPON-ELIGIBLE BRANDS: Look for signs in store, ask an Associate, or find a complete list at kohls.com/details. Brand eligibility may vary by promotion.

And if you click that link it will take you to a page that lists all the eligible brands. Levi's isn't on it. Levi's is never on it. Not at any store.

I worked at JCPenney twenty years ago, had customers raging at me for the same shit. Levi's was always excluded from coupons.

Similarly, if you ever take a coupon into Guitar Center or go in for a big holiday promotion with a general "30% off store wide" promo? Applies to everything except Fender, Gibson, Yamaha, Boss, and every other brand you've ever heard of. What does it apply to? Hell if I know.

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u/IceIceFetus 1d ago

The best is when you find Levi’s on the clearance rack when they are running the 50% off clearance promotion. I got a cool pair of the cinch waist jeans for like $25 from that promo, as they’ve yet to create any brand exemptions for it!

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u/arizonadirtbag12 1d ago

At JCP I’d always remind people that BOGO deals on Levi’s were split across both times. Buy one get one free? Buy two, return one, keep the 50% off.

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u/omicron-7 1d ago

I have to explain it every time. Yes Bubba, 50% off two pairs of pants is the same as paying full price for 1 and getting the other free

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u/arizonadirtbag12 1d ago

A lot of people just don’t think about the reverse. Like yeah the way the sale works you gotta buy two. And the way the sale works you don’t gotta keep two.

I did have someone grumbling that it’s dumb they have to buy two and go bother with a return to get the half off. Well fuck me for trying to help you I guess, we checking out or not?