Kohls is the Worst

[u/CBus-Eagle]

I took my son to Kohls because he needed some jeans and underwear. I haven’t been to a Kohls in a couple years because I think their store is always in disarray and I hate standing in long lines because they only have 2 or 3 of the 10 cash registers open.

But my wife had a coupon for 30% so off we went. Their clearance section is impossible to look through because they are not categorized by size, forcing everyone to just walk down the entire rack looking at each piece individually. Then, the hangers that indicate small, medium, large, extra large aren’t even on the correct size clothing, forcing you to read each tag individually.

We gave up on looking at clearance and went over to the regular priced jeans and he found two pair. Grab a bag of 6 Hanes boxer shorts for $38 and headed to the register, thinking the 30% off coupon will get out the door at $100.

After standing in line for 20 minutes, the cashier totals everything up at $138 and my wife hands her the 30% coupon. Their clearance total is $125. I commented that the discount didn’t work properly and the associate states that the jeans are name brand so not included in the sale.

I review the coupon’s fine print and see nothing about Levi jeans being excluded so I ask for clarification. The associate then states that “all high end clothes like Under Amour and Levi’s are always excluded from their promotions.” I asked how we as customers are supposed to know this unless it’s clearly excluded on the coupon. She just said sorry so we left; paying $125 for two pairs of jeans and a 6 pack of underwear.

It feels like deceptive advertising and it was the last time I shop at Kohls.

[u/todddobleu]

The Kohls by me is an Amazon return desk with a large clothing/perfume/weird toy store attached to it.

[u/SunOnTheMountains → u/todddobleu]

Kohls is the Amazon return desk that I avoid because items I drop off there never get back to Amazon, and I have to call Amazon customer service to avoid getting charged for the replacement.

[u/sicilian504 → u/SunOnTheMountains]

This is why I only drop Amazon returns off at UPS. I'm giving it directly to a shipping partner, I get my little tracking drop off receipt and I'm good to go. Haven't had a problem yet. Only downside is UPS can be busy at times. But they're so used to doing things repeatedly they're usually pretty good at getting people in and out. As soon as I get in my car I grab a pen and write what I dropped off on the back of the tracking slip for record keeping in case I need to provide proof I dropped something off.

[u/ML5815 → u/sicilian504]

Our UPS has Amazon stations where you scan your QR codes for return, bag your stuff in a clear bag, print out your own label and get your tracking number without even having to talk to staff. I love it.

[u/knosmo78 → u/ML5815]

Ours too. It's usually a very quick drop off.

[u/Moomoolette → u/ML5815]

They have these at the Winn-Dixie near me and they’re making me do returns there now