Google AI overview stopped responding when I ask a follow up question.

[u/iate5trains]

Whenever I do a google search the AI overview normally pops up at the top, when I try to ask a follow up question, it usually takes me to a chat space to continue the conversation, this is normal.

Recently, when I ask a follow up question, it takes me to the chat room like usual, but after that everything stops working. There were no response at all and every single button in the UI stopped working. It wouldn't even let me send a response after that, as pressing enter just jumps the text to a new line, and the 'send' button, (the blue upwards arrow button) completely disappeared.

I came to a conclusion that this might be an error tied to my goggle account.

What I've tried:

• Using ai mode on an incognito window - works
• Using ai mode after logging into my account on the incognito window - doesn't work
• Cleared cache, cleared history, relogging in - doesn't work
• Tried it on other devices - doesn't work
• Different browsers - doesn't work
• Using different accounts - works

Any assistance is greatly appreciated.

UPDATE: It is fixed now

[u/AutoModerator]

Thank you for your submission to /r/Chrome! We hope you'll find the help you need. Once you've found a solution to your issue, please comment "!solved" under this comment to mark the post as solved. Thanks!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Kilvera]

Thanks I'm not the only one

[u/noiraxen]

Same.

[u/Astrochops]

This exact same bug is currently happening to us. Did you find anything else out?

[u/iate5trains → u/Astrochops]

nope. nothing so far

[u/Old_Driver_6100]

Me too. It is frsutrating

[u/iBenjee]

Same here.

[u/BasketSubstantial239 → u/iBenjee]

Ditto

[u/Personal_Roll_2827]

same here! is it a bug or account flag or something?

[u/icedfireboy11]

Same

[u/cmy28]

Exactly the same and I've even tried all the same things that you mentioned in the bullet points and the results match with yours. And it even started to happened exactly yesterday, same as this post. So is this a google bug that's affecting many but not all accounts currently?

A few questions for you, if you don't mind:

Is your affected google account currently signed in to any school or company devices? (Mine is, but it has been signed in weeks before the issue just started yesterday.)

Does your affected google account has an active Google One Pro subscription? (Mine does.)

[u/iate5trains → u/cmy28]

So first, this my personal account so I'm not using it for school or business. Second, yes I do have an active Google One Pro subscription with the student offer

[u/cmy28 → u/iate5trains]

This is my personal account too, not a school managed account, but I've signed it in on my school computer. So I guess the second point is more interesting, as I do have the same type of subscription as yours. I found the following thread on reddit, reporting a somewhat different issue a few months ago.

https://www.reddit.com/r/GooglePixel/comments/1u79pyo/i_cant_use_ai_mode_on_my_main_account/

In one of the replies, AI suggested:

It is an account-level backend bug on Google's servers. Because your main account is flagged with a Google One AI Premium/Pro plan, it is constantly being subjected to server-side updates, feature tests, and subscription handshakes. Right now, a known glitch is causing Google’s server-side configuration to push a corrupted interface layout cache to specific accounts, completely hiding the AI entry points shortly after a sync.

Guess I'll just wait for it to be fixed since apparently we are not the only ones affected. I would be curious to know if most people affected are Pro subscription users.

[u/Disneytink → u/cmy28]

Im a pro and having same issues oof

[u/GlitteringDraw8369]

Same here

[u/GlitteringDraw8369]

It is happening to Google only. ChapGPT and Grok are fine

[u/Disneytink]

Im having freaking issue too

[u/Own_Benefit_9978]

ITS FIXED! CHECK FOR UPDATES I WAS HAVING THE SAME ISSUE UP UNTILL LIKE 20 MINUTES AGO

[u/iate5trains → u/Own_Benefit_9978]

thanks!

[u/runningvicuna → u/Own_Benefit_9978]

Where to check for updates? Through Google?

[u/Own_Expert2756]

Me too.

[u/buzzyboy42]

Still not fixed. Been super annoying. Never in my life did I think ai overview was this helpful until my niche follow up questions aren’t being answered.

[u/fcgier → u/buzzyboy42]

It's frightening how much and how quickly I've come to rely on it!

[u/LexiAnyaRose]

Still happening…UK anyone?

[u/SylvesterNettlefoot]

Mine is doing the same 9 days later. Just started happening yesterday though.

[u/SarahSunshine1982]

SAME driving me nuts

[u/none234519]

mine just started today, and i dont have google one on any accounts. i do have Google Workspace Business Plus AND i just changed the domain on that. either way it sucks.

[u/SunOftheInlandEmpire]

I think they're limiting our use, same thing happened to me

[u/Mammoth_Total_8173 → u/SunOftheInlandEmpire]

That's what I thought, limiting use.

[u/SunOftheInlandEmpire → u/Mammoth_Total_8173]

It started working again for me though

[u/runningvicuna]

This is currently happening now on multiple laptops of mine and phone. What was the fix nearly a month ago. Just time?

[u/Sad-Holiday5438]

This is happening to me too how long is it lasting 

[u/Mammoth_Total_8173]

how did you fix it?

I'm having this problem now.

[u/Mammoth_Total_8173]

I wonder if because of some sign in issue.

[u/AnyLeather1477]

I’m having this issue to ugh

[u/GreatScottSuperman]

Yeah mines all fucked up. Do I just gotta wait it out?

[u/Fancy-Pension5911 → u/GreatScottSuperman]

This is happening to me right now maybe it’s an outage it’s never happened to me before

[u/GreatScottSuperman → u/Fancy-Pension5911]

Yeah me neither. Guess we gotta wait it out sadly.

[u/runningvicuna → u/GreatScottSuperman]

I don't know who is downvoting you but this appears to be happening again to people include you and I and fancy pension person. It's annoying and rather distressing....

[u/Brief_Creme_1058 → u/runningvicuna]

Same here from Oregon area.

[u/CollectibleHam → u/Brief_Creme_1058]

Same here in Alberta.