Why were we ineligible for a refund?

[u/christiangh93]

A big part of our MacDonalds app order didn’t arrive tonight, and MacDonalds in-app support told us to contact Uber Eats customer support. Their response was that they are unable to give us a refund due to their policy, however they wouldn’t clarify.

This was missing: Big Arch Burger 1 x large fries Oasis (we received a second come zero and my girlfriend doesn’t like carbonated drinks) No sauces

So not only are we down a major part of the order, we can’t get any of the money back and we don’t even know why that is!

Has anybody encountered this before and known why?

TIA

[u/psychedelic-ape]

This!!!!

[u/TheSmokingLamp → u/psychedelic-ape]

If yall think you’re actually talking to an actual person at that stage you gotta be a very gullible individual