r/STEMcelgrippysockjail • u/nevergetenoughsleep • Jun 05 '26

Memes thinking about applying for an entry level tech support job since my applications for better jobs aren't going anywhere

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411 Upvotes

100% Upvoted

12 comments sorted by

76

u/[deleted] Jun 05 '26

[deleted]

24

u/Grant1128 Jun 05 '26

Oh, it's actually much worse. A real customer interaction I had after establishing a remote screen sharing session because I could not for the life of me figure out why this person could not log in:

Me: Oh, could you enter your password in that box there where it says 'Password'?

Caller: Oh wow, it's working! What did you do?

Me: [dies a little inside] Maybe it just didn't take your password the first time.

Of course, I was making up plausible BS because I couldn't think of an incredibly gentle way to say "You need to enter your password to login." Keep in mind, these people have jobs that are performed exclusively on the computer. This individual was a data entry tech. Their job is to put the correct information into the correct fields on a computer.

17

u/deadface008 Jun 06 '26

I was once on call for 72h straight (18 locations), then finally got home to sleep, and immediately got a call at 11pm. Top priority ticket 4 hours away. After swerving all over the highway, only having my eyes open 50% of the drive, I get to a 7-eleven in the middle of nowhere. This guy's checkout tablet wasn't working. It wasn't plugged in...

9

u/Real_Life_Sushiroll Jun 06 '26

I might actually have just shot him then myself in that case.

7

u/deadface008 Jun 06 '26

Took everything in my power not to. I was seeing visions by that point, and they told me to do things

17

u/linguinejuice Jun 05 '26

i work IT at my school and it’s not bad tbh sometimes it’s irritating but most professors are polite and act right since they’re usually teaching a class while i’m there

8

u/diadlep Jun 05 '26

Do you think when ai finally gives up on humanity that will be why

6

u/justabittiredoflife Jun 05 '26

if you’re able to bite your tongue from saying, “how the fuck do you not know this it’s basic” then go ahead

11

u/xerekets Jun 05 '26

idk i’d rather solve simple problems for tech illiterate people and be praised as a genius

11

u/wafflesthewonderhurs Jun 05 '26

i am sorry to be the one to tell you that about 2/5 will say thanks and hang up, a tenth will praise you as a genius, and the remaining ones will fight you the entire time, cuss you out when it's over, insist it should be easier (and it should, but they also fought you and refused to listen the whole time) and then leave a bad customer service review that impacts your bonus.

6

u/ShadeofEchoes Jun 06 '26

URL. "Alright, you know the phonetic alphabet? If not, just go by the first letter of each word I recite.

Hotel, Tango, Tango, Papa, Sierra... now type in a colon, and two slashes going right-up. Let me know when that part is done, and I can give you the next letters or numbers. If I need you to enter some other type of character, I'll say BREAK, pause, and tell you the character to type in..."

1

u/WeaselCapsky Jun 17 '26

i am so glad i switched from IT to electrical engineering