Long story short my helix screen got smashed but the presets I made still worked and it was usable as I remembered what all my presets where by heart. before my last gig it somehow reset itself and went back to the default presets that came with the board which means I’ve lost my presets. Is there any alternate way of navigating the helix or even at least getting back to my user presets with the helix being like this? Or does anybody have any alternate solutions anything helps 🙏🏾. I’m unfortunately not connected to WiFi in this house on the helix

Story:
Had loads of pedals. Replaced them with the Helix Floor. Great device. Made it my own. Got EVERY sound I wanted for my covers band in this gear set up:

Guitar > Helix Floor > Mooer Baby Bomb Power Amp > Marshall 1936 2x12

Get to the gig last night where I knew I was going in through the PA. Helix sounds like shit. Had to source a cab and be mic’d up. Soundman was lovely but miffed. Our other guitarist was trying to help but it was useless.

Sound guy suggested I duplicate all my presets to another bank, and use headphones like his (DT770 pros) to find the right sounds as I don’t have a hi-fi system.

Will this fix my issue? For context, I have no cab blocks in my current presets. It sounds phenomenal in my usual set up. But I have GOT to sort this before our next gig in 3 weeks.

Help me Obi-Wa-… I mean, help me r/Line6Helix, you’re my only hope.

I'm in a band, we play a bit of hard-core 7 string metal. I know absolutely nothing when it comes tk EQ and I'm struggling. I have experimented with a few patches, such as Cali Rectifier IRs, but I am just STRUGGLING to get a good tone by myself and with my band.

With my band, I struggle to hear anything, using a big ass PA (from a studio ae rehearse from) and can't hear my guitar over the backing track or the drums that I am playing through. Everything just sounds muddy.

I bought the Big Book of Helix in the past but my time is so limited that I literally cannot sit down long enough to study it consistently.

Does anyone have a good, tight, solid tone and can explain to me in detail (or numbers) what to do to get a good tone. Like I am so discouraged. I have asked studio people before and they're like "just turn down your mids", i do that, but it basically sounds the same to me. Too muddy, or like I said, when I play with a band, I struggle to hear myself.

I volunteer at two churches and I always run out of my pedalboard into the HX Stomp for stereo amp and cab. No complaints about the sound itself but they always ask me if I have another pedal turned on or if I can turn on the ground lift because there's a lot of white noise. I know digital noise is normal with modelers but apparently it's bad enough one of the sound guys freaked out about it. Any tips on dealing with this?

I understand that switching patches mid-gig is a no-go, due to delays.

Snapshots seem to be the way.

This means I either:

1. Use one amp for clean and dirty tones.
2. Add two amps to a patch and switch between them with snapshots

Problems

• Djent-style amps typically sound bad for cleans.
• The Stomp cannot handle two amps + reverb/delay + parametric EQ

Are there other options?

I'm surprised and disappointed at the DSP limitations.

UPDATE: I replaced delay/reverb with one delay and can now use the JC120!

This is going to be a game changer for quick parameters controls and effects on/off on stage

I still haven’t figured out the Preset and snapshots controls (will take tips please)

But so far I can play any gig live with my laptop only!

Hi i Ve recently bought the helix stomp and i Ve tried It with headphones and i really liked the tone. If i wanna play without headphones, which fr fr speaker you suggest? Ive seen the head rush 108 and the head rush go... Or if there are other good fr fr or cabinets

I seem to have switched modes (without doing anything). Right now when I press on a foot switch it moves to the next program. I want the buttons to turn on/off things like echo, chorus etc. Which it was doing yesterday. I cannot find this anywhere in the settings. It's an HX Stomp (which I forgot to add). Help!

Helrig now has first-level support for every device in the Helix/HX family — Helix Floor, Helix LT, Helix Rack, HX Stomp, HX Stomp XL, and HX Effects.

Before this it was really built and tested around what I personally own.

Which brings me to the actual ask: I only own a Helix LT and an HX Stomp. Everything else — Floor, Rack, Stomp XL, HX Effects — I’ve built support for, but I can’t fully verify it behaves right without the hardware in front of me. If you’ve got one of those and a few minutes, I’d genuinely appreciate you loading a preset, poking around, and telling me what looks wrong.

One ask if you’re testing: back up your device first. This is new, untested territory for me on hardware I don’t own, so treat it like any beta and don’t take chances with presets you can’t afford to lose.

Try it at helrig.com →

Bug reports, weird block behavior, anything that looks off for your specific device — hit reply here or use the feedback link in the app. This is exactly the kind of thing that’s hard to catch without real users on real hardware.

Unofficial/independent project, not affiliated with or endorsed by Line 6 or Yamaha.

So the band I’m in is planning on recording shortly, and we’re going to buy some decent monitors but just want to check this will work before spending the money

Helix floor -> connected to laptop via usb
Empty preset DI signal from helix and using helix native plugin in Reaper

Two Kali audio lp6’s is what we’re planning to buy. If I plug them into the XLR left and right out on the helix, will the audio from the DAW play through the speakers? Or just the bare DI signal from the helix. And will there be any audio playback lag?

Cheers for any help

What's the best way to record with the helix?

Are there any advantages to using the different methods? Like Usb into the pc, SPDIF into interface or any other method I haven't mentioned.

How are you guys recording with the Helix and why?

I’ve used my Helix for over 10 years now and I’m very familiar with my own presets.

Today as I was playing guitar, I noticed a harsh/distorted sound that wasn’t part of what my tones usually has.

It sounded like my signal was clipping as soon as I hit the strings even a bit harder. Even the clean sounds seemed to sound distorted.

I’ve my headphones connected to Helix and the sound was the same as to what I recorded to my pc. The only time I could get the sounds I normally had, was when I lowered the output level to around -15db.

I did the hard reset (fs5&fs6) while powering up) but it didn’t help.

I’ll try to add a short sample with a clean sound. With distorted sounds it was much worse.

Edit. I have a passive pickup guitar and I tried it with single coil guitar also. And while the clipping was less noticeable, it was still there.

Also tried it with two different headphones.

So i tried making tone like Dean Lamb's from his video with Nick Hill. I heard that Helix that Lamb used is the same as my Hx stomp Xl sound wise, so i tried recreating it like in the video with Badonk and XXL cabs and mine is not sounding any similar. Doesn't have enough crunch, sounds too digital. I use Seymour Duncan Jupiter rail 7 string pickup. I tried tweaking ins/outs on my Hx Stomp Xl yet I dont get any similar results. If anyone has any tips or solutions feel free to sugest them.

https://youtu.be/JeazDvmbiY0?si=zde8NZ07gvSLBW91

EDIT: As of 6/29, Native is back online for myself and some other users. Rejoice!

Seems this is an issue that has been affecting users for several years now. I have already tried the following:

• Deauthorize all registered devices on my L6 profile
• Uninstall/reinstall Native + delete all traces of files from %appdata% and VST folders
• Try an older version of Native (3.8 vs 3.82)
• Clean install of OS
• WiFi "trick" from the knowledge base
• Confirm that my SSD is assigned as "Disk 0"
• Try both VST2 and VST3 versions of Native
• Submit a ticket on L6 website
• Also attempted to run Native outside of the DAW through a standalone VST host/wrapper (NanoHost), which I had used successfully for years until today, but was met with the same splash screen after entering login details.

The software worked fine on this laptop last year, and worked fine on my studio desktop prior to that. Now I'm sweating since I've deactivated a device that previously worked fine, and wondering if I'm going to have the same issues there as well.

Posting here as a last hurrah in hopes that an actual Line 6 employee sees this because the official forum seems pretty inactive and imposed a (1) post per day limit on my profile...? Anyway, thanks in advance.

I’m on my second Helix Stadium XL. My first one had bad scribble strip LCDs and would randomly have no output until I power cycled it.

This one has a different issue. Whenever I turn it off then back on, none of the foot switches work. The LEDs and LCDs won’t turn on and any input on them won’t work. Doesn’t matter how many times I power cycle it, they won’t work. If I go into command center on any patch, I see all of the assignments so it’s not like they disappear.

The only way I can get it to work again is if I back it up, remove the SD card, completely reset to default, boot it once, shut it down, then restore from the backup I made. 8 times out of 10, it works. Sometimes I have to do it a few times to get it to work.

But then theres another issue after I do this where my foot switches will have assignments in command center but won’t appear on the foot switches until I make the assignments all over again.

Anyone else have a similar issue or solution? I am running the latest firmware and it looks like it’s going to be another month or two before I can get a 3rd replacement.

Pic 1 is before I reset it, pic 2 is after I reset it showing the assignments aren’t showing up on the foot switches until I remake them. I already remade my powercab bypass assignment to show it does work after remaking them.

I know someone’s going to say well just never turn it off, but I do have to take it with me a few times a week so not an option 😂

Played a gig at the weekend at a pretty famous venue with a top notch sound engineer but when I told him my Stomp didn’t have an XLR out (he only had XLR cables available on stage) he said he’d need to rig up a 1/4 inch into a DI and it probably wouldn’t sound great.

How do I get around this in future (not had this issue before, there’s usually a DI box on stage that I just plug my Jack into) - would something like this be an option?

J&D XLR to 6.35mm 1/4 inch Cable, PVC Shelled 6.35mm 1/4 inch TRS Male to XLR Female XLR to TRS 1/4 inch Balanced Interconnect Cable Adapter for Speaker Condenser Mic Guitar Mixer AMP, 2.7 Meter https://amzn.eu/d/2S4PLBc

Following the process that the Google and the manual says: I touch/hold the template switch and touch/tap the switch I want to copy to, and it only gives me the option to swap the two. (This is in or out of snapshot mode) And in the global settings for footswitches I have Stomp Select set to "Touch", so it's not that. Is it only my unit that does this? I SHOULD have the option to copy, right?

I can do it on my computer, thankfully, but it's a bit of a hassle with a desktop.

Just got a helix floor, and have been unable to figure out how to dial in a big juicy chunky metal tone, in the past I have been able to render a satisfying tone when I had a line6 240 HC. Which had a far more simple editor. Being said.... research convinced me to purchase an IR pack from BOGREN. Called DOWNTUNE think. Been sitting here for two hours having an ai walk me through setting up a block chain that sounded terrible. The damn ai even admitted to giving bad advice when I asked it if it even knows what its talking about. Hell I got it to sound better on my own before trying the ai. Of course I cant even repeat what I did cuz I have no idea what Im doing......... Ive tried youtube, but I havent found any videos that are for square one amatures. Every vid right away they refer to things Ive not even learned of yet. If anybody can assist me to use my own damn gear correctly I would wash your feet with my fucking hair.

So my band just got an in ear monitoring system that we’re working on setting up still. A while back I got a personal one and a set of the KZ ZS10 pro’s. It’s my understanding that in ears aren’t going to sound like your tone coming from a cab, monitor etc., and I’ve also heard your ears will adjust to the tone, but I’m wondering if a better set of monitors would sound, well, better. I checked out the Shure se215’s but I don’t care to spend a bunch more than what they go for. In our setup I don’t believe I could do a separate path to EQ just the in ears. Maybe I just need a set with a different frequency response? Or maybe I need to accept the tone and I’ll get used to it, especially since the audience isn’t going to hear it anyway. Still have stuff to learn about the setup but if anyone has any recommendations they like or other tips, it would be greatly appreciated

Been trying to get Helix Native running on my Surface Book 3 laptop in Cubase 14 Pro, but every time I log in, I get sent to a blank screen without any access to the signal chain editor like in the picture above. The track I already have a Helix preset saved to will just play with no effects as if Native is being bypassed. I've spent probably at least 20 hours trying to troubleshoot the issue through Google searches. I've also reached out to Line 6's support team, but they've given up after a lengthy back and forth involving them giving me troubleshooting steps that I've already tried and me telling them that they haven't worked. They say the software may just not be compatible with my computer hardware, but I can't imagine what's so special about my laptop's hardware (which is just running a standard Windows 11 64-bit OS) that would make Native unable to function on it. If anyone's had a similar experience, I'd greatly appreciate any insight you might have.

Hi friends — I’ve built a custom GPT designed for HX Stomp users, especially those who struggle with info overload, decision fatigue, or just want quick, clean tone building.

It walks you through guitar choice, blocks, snapshots, and exports everything in .md for future tweaking — all while respecting DSP, block count, and what real-world setups can (and can’t) do.

💡 I’m looking for real players to help test it before I publish it more widely. If you’re into tones, presets, or even frustration-free snapshots, try it out and tell me what worked, or what fell flat. I've tried it myself and it was so much fun, I thought the world could use this.

👉 https://chatgpt.com/g/g-6820872e83e88191b8608722416f940f-line-6-hx-stomp-tone-smith
🧾 Feedback would be greatly appreciated.

Thanks for keeping it constructive — even a one-word comment like “muddier than expected” helps improve it for others.

Chris

Ok, so somewhere along the line something FUBARed my expression pedal settings. I have one preset that's my main useful tone with both rhythm and lead snapshots. I have a volume and wah in the chain. I set my toe as the switch for both and then EXP 1 on volume and EXP 2 on wah.

My problem lies in the fact that if I set it up on my rhythm snapshot, it works. Then if I do the same on the lead snapshot, it will no longer work on the rhythm side of things.

EDIT: It's the Stadium Floor BTW.

What in the hell do I have wrong in the settings?

I downloaded a couple different tones from the Line 6 website after getting my Helix yesterday. Only thing is, they sound TOTALLY different for me, even tho I copied it 100% and even habe the same pickuo as the guy who made it. (line6.com/customtone/profile/TheSoundOfDeath/ ) this is which one I've got. Why does mine sound unlistenable? Does anyone habe any clue? I'm Rundung it through my Laptop (Waveform 13 free, Wi dows 10). Tried it on my minimal too, but the same result. Even plugged my headphones into it and it too sounds just bad.

This may be a stupid question but I haven't been able to find an answer anywhere.

When I load an IR block, it loads two empty IR slots. Sometimes I just want to use a single IR. Unless I am somehow imagining things, the empty IR slot blends with the slot that has a loaded IR. This means there is a signal of a raw DI amp blending with the loaded IR. I tested this by lowering the volume of the empty slot down to the lowest and there's a clear decrease in fizz, so signal seems to be passing through the unloaded IR slot.

Am I just completely blind and missing something here? Is there any way to completely disable the empty slot?

edit: solved, thanks!