Monthly Tech Support & Missing Content Thread

[u/AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

• Device type
• Country device is operating in
• App version (on the settings page after you tap your profile pic)
• Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

[u/Careful-Ad2558]

How to change log in account when scanning the QR code for logging into the TV?

We’re trying to login to Disney plus on our PlayStation in the living room and every time we scan the QR code it auto puts us as logging into my parents account. But we have our own account now but it won’t let us swap. This is happening on two separate phones