r/Control4 • u/brukna • 11h ago
Control4 owner locked out by an unresponsive integrator in Toronto— can I become my own dealer, or switch?
Hi all — looking for advice from people who’ve been here.
Setup: Control4 lighting and audio, C4 intercom, EA-3 controller running the zones, Episode Response Series DSP, Episode receiver, plus cameras. Located in the Greater Toronto Area.
Problem: I leaned entirely on my integrator for the design and install. Early on it was fine — they said to flag small issues and they’d fix them remotely. That’s stopped. Now minor app or config changes come with a service fee, which I’m fine paying, except the work still doesn’t get done and my calls go unanswered. Current examples: a smart switch that won’t respond via the app, and several cameras that never show up in the app at all.
I have no access to the programming, so I can’t touch any of it myself.
Two options:
- Become my own dealer. I’m willing to put in the learning time — is this realistic for a homeowner? And how do I get the current integrator off my account? Their info still shows in the app.
- Switch integrators. No new hardware wanted, just someone to take over and configure what’s installed. How hard is the transfer, and does the outgoing dealer have to cooperate?
Any experience with either path would be appreciated. GTA dealer recommendations welcome too.