r/binance • • 1d ago

Binance Support Thread

1 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance • • Oct 06 '25

Binance Support Thread

6 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance • • 1h ago

Question My account is restricted from withdrawing money

• Upvotes

Hey everyone,

I've been using Binance for over 6 years, and recently my entire balance of around $31,000 got locked from withdrawals (error RW00302).

All of this happened after I attempted to send $50 USDT to someone on Discord to purchase virtual currency in a GTA San Andreas Multiplayer server.

Apparently, the seller's wallet address was flagged as high risk by Binance for potentially violating their Terms of Use.

The transaction was blocked before it was completed. I had absolutely no idea there was anything wrong with the wallet address.

I even provided Binance with screenshots of the Discord conversations showing exactly what I was trying to purchase, the amount, timestamps, and the wallet address.

Their compliance team has been reviewing my account since October 7, and they're telling me to wait until around November 17.

I also tried submitting a withdrawal appeal, but the website says the appeal is unavailable for my account.

I'm not even asking to keep using Binance. I just want to withdraw my own money and move on.

Has anyone here experienced something similar?

Did Binance eventually release your funds? How long did it take? Did providing evidence actually help?

Any advice or personal experiences would be greatly appreciated.


r/binance • • 1h ago

Question Anonymous payments Ng method

• Upvotes

​

PLEASE HELP I'm actually dumb and clueless cuz I don't have any experience

Hey so is this a valid working method

I wanna get paid anonymously so I made a trust wallet account and chat gpt told me I'm supposed to ask the person to put my Tron address in their binance

Would this work or there any loopholes I'm missing...

I don't have an international banking account rn cuz my parents pay for me so I need to save it for later so I can P2P and cash it out

I just wanna know if I can trust this method and cashout a few years later


r/binance • • 9h ago

Question Account restricted after attempted crypto transfer—requesting escalation for case #143764456

2 Upvotes

I’m posting here hoping a support representative can help escalate my case and move this review forward.
After I attempted to send crypto to another wallet, my account was restricted. I currently cannot trade, buy, sell, convert, or withdraw any of my crypto. Support has told me the account is undergoing an internal review and that it could take up to 60 days.

I understand that security reviews may be necessary, but potentially being locked out of my funds for two months without a clear explanation or concrete timeline is extremely frustrating.

Could someone please escalate case #143764456 and provide a meaningful update on what is needed from me, when the review is expected to be completed, and when access to my funds will be restored? I’m ready to provide any documentation needed to resolve this promptly.

Has anyone experienced a similar restriction and successfully gotten it resolved? Any guidance would be appreciated.


r/binance • • 12h ago

Discussion If crypto is supposed to make payments easier, why is it so difficult to access my own money?

2 Upvotes

I have a couple of hundred USDT on the TON network in Binance Web3 Wallet. I received this money several years ago from clients who found it inconvenient to pay in euros.

Now I’m trying to actually use that money, and I can barely do anything with it.

To transfer USDT from my Web3 Wallet to my regular Binance account, I need GRAM to pay the network fee. But when I try to buy GRAM on Binance, I discover that I apparently need USDC first. And the whole process is buried in an interface that is anything but intuitive.

I’m not trying to trade, speculate, or do anything complicated. I just want to access a couple of hundred euros’ worth of money that I already have.

Isn’t cryptocurrency supposed to make transfers between people easier, faster, and cheaper?

Honestly, this experience has left me wondering where the idea that crypto is convenient actually comes from. So far, it feels like a system that requires users to understand a maze of tokens, networks, wallets, and fees just to move their own money.

I’m also struggling to understand why ordinary people should prefer this over a conventional bank transfer. Sometimes it feels as though the technology is more attractive to people who want to operate outside the usual financial system than to people who simply want to pay each other.

Am I missing something, or is this genuinely how complicated crypto has become for an ordinary user?


r/binance • • 21h ago

Question Closed Binance NFT Platform

2 Upvotes

Binance closed the NFT platform but i still have some there. I got this message: "Dear User, the Binance NFT platform is no longer available. If you need to withdraw on-chain NFTs, please contact Customer Support for help." but when i click on Customer Support it takes me to the ai support agent that replies to everything but my question. Can you help me here?


r/binance • • 1d ago

Question Qué cripto está buena para hacer skalping hoy?

2 Upvotes

Estoy en busca de alguna cripto para hacer un movimiento grande pero a corto plazo, unos 30 minutos. Escucho opiniones.


r/binance • • 1d ago

Question Withdrawl

1 Upvotes

Withdrawn my money.

Can someone please explain to me like I am a 5 year old how I can withdraw my money back into my bank account? Its sitting in my wallet.


r/binance • • 2d ago

News P2P

1 Upvotes

What is a P2P loan


r/binance • • 2d ago

Discussion hashliquid p2p merchants

2 Upvotes

Can anyone guide me with hashliquid p2p merchants and how it can be profitable?


r/binance • • 2d ago

LIVE AMA so option demo trading api isn't provided and supported right?

0 Upvotes

I heard from my AI that binance doesn't support options trading api for demo mock trading anymore right?


r/binance • • 2d ago

Question Binance usdt retrieval , how much take time for refund usdt

Post image
2 Upvotes

Please tell me


r/binance • • 3d ago

Question Inheritance from deceased user

3 Upvotes

Hi all,

I’m having issues accessing my deceased brother’s Binance account. As we did not have his phone when he passed, two factor access to his account was not possible. I have access to his email and can see activity from before he passed away in 2024 along with more recent activity relating to conversions and delistings, and see any login attempts or password reset requests reflected in there too. There is clearly still an account under his email and I have reason to believe there is a decent balance on the account.

When I go through the deceased user appeal page and submit all requested documentation, Binance tell me the account email is incorrect:

We regret to inform you that your appeal is not successful.
The reason is: Incorrect deceased user ID/account name. Please check and submit the appeal again.

Has anyone else had a similar experience or can anyone point me in the direction of another method of raising this issue with Binance? It’s been troubling me for a couple of years now and I just want to close of all matters relating to my brother’s passing ASAP.

Thank you for reading.


r/binance • • 3d ago

News ¿Qué está haciendo Binance?

Post image
2 Upvotes

No he leído todo pero quiero comentarios...


r/binance • • 4d ago

Question Binance Colombia desde España

2 Upvotes

Hola q tal.
Soy colombiano y actualmente vivo en Islas Canarias (España) hace más de un año y hace poco empecé en este mundo de inversiones y cripto. Sinceramente Binance me gusta mucho por su interfaz sencilla y toda la utilidad q tiene su ecosistema. El tema es el siguiente, cuando abrí Binance hace como dos meses lo hice con mi pasaporte diciendo q vivía en España (para ese entonces no conocía las leyes y restricciones q tienen Europa y España para Binance) así q cuando me enteré os cambie el país y registre mis datos reales pero de Colombia (dirección, documento de identidad, etc) y fui aprobado en Kyc sin ningún problema
Actualmente he hecho un buen ahorro casi 1000 dólares en Binance y utilizo la tarjeta Binance para pagar cosas cotidianas

Mi pregunté es o si alguien está en la misma situación Binance puede o ha congelado cuentas o se han perdido activos y dinero por estar en un país distinto al q tienes registrado ? Así los datos sean reales

Muchas gracias a los q pueda. Ayudarme con las dudas, no quisiera perder mis ahorros ni dejar d e invertir. Realmente las leyes de impuesto e inversiones en Europa son una mierda


r/binance • • 4d ago

Guide P2P binance para principiantes

3 Upvotes

Hola un gusto a todos quisiera consejos se cómo vender y comprar ya que quiero iniciar en el p2p y como se utilizar binance podría iniciar ahi. O si recomienda alguna otra plataforma como Bing etc.

Se los agradeceria que puedan brindarme consejos y de cuánto comenzar por ejm estuve pensando en comenzar con mil usdt que tengo en la app gracias


r/binance • • 4d ago

Question Binance test net

3 Upvotes

Hello, just a quick question does anyone know the default balance of FIL, ZEC, NEAR and UNI?

The values that we get after each maintenance reset in the test net server.

Would be aswome if someone drop the print output of fetch_balance()

Thank you very much in advance

Have a great day


r/binance • • 5d ago

Discussion Is there any risk with Binance in a situation like this?

4 Upvotes

Hey guys, quick question. I’m using an investment platform that lately has been giving me the feeling that it could be a Ponzi scheme.
I put around $250 into it, already withdrew about $100, transferred it to Binance, and sold it through P2P. So far, everything has been completely normal.
Is there any risk that Binance could restrict or freeze my account because I received funds from a platform that eventually turns out to be a Ponzi or a scam?
Has anyone experienced something similar? Did Binance ask you to prove where the funds came from, or did you have any issues with your account?
Just wondering about real experiences from people who have been in a similar situation.


r/binance • • 5d ago

Question I gave my id to someone but I'm not sure if I should trust them

1 Upvotes

I gave someone my binance ID, I was wondering if incase they can do anything with it?see my personal info somehow like my name or something? or hack into my account?it's my first time using binance


r/binance • • 5d ago

Question Binance temporary suspension more then 6 months

3 Upvotes

Binance temporary suspand my account more then 6 months. I don’t know the specific for suspension.

In customer support saying internal team is reviewing and follow up 3-4weeks later. Every time I follow-up I got same message form support.

My fund is stuck more than 6 months.

What I can do this situations ?


r/binance • • 5d ago

Feedback Binance API Key Creation Broken on iOS and Web

2 Upvotes

This has to be one of the worst website experiences I’ve had.

I’m trying to generate an API key on Binance for tax, but the security verification keeps throwing an error. I’ve tried both iOS and the web version and get the same problem.

To make things worse, I can’t even contact support because the support page just loads as a white screen.

Has anyone else had this issue recently, or found a workaround? At this point I’m completely


r/binance • • 5d ago

Discussion P2p

2 Upvotes

Has anyone else traded P2P and fallen victim to scams, had their bank account frozen by the police, and been asked to provide an explanation? If so, how did you explain it? I haven't scammed anyone. I only trade P2P on Binance.


r/binance • • 5d ago

Question Need some information about receiving crypto from international accounts in India

0 Upvotes

I’m based in India and want to understand the rules around receiving crypto from an international account/wallet (for example, US/UK/EU).

Is it generally allowed to receive crypto from someone abroad, and are there any tax, reporting, or compliance requirements I should be aware of?

Looking for information from people familiar with the Indian crypto rules. Thanks!


r/binance • • 6d ago

Question I traded in my iphone for a brand new one. I forgot about my 2 factor authentication feature.

4 Upvotes

I am having difficulty logging in to my binance account. 1st problem- I'm from the Philippines and had Binance 1-2 years before it was banned in 2024. I wasn't able to pull out my money then. 2nd problem- I can't log in to my account because I sold my old phone. 3rd problem- I've been contacting their chat support but to request assistance, they keep asking me to log in using 2-factor authentication. I always just log in using email and can't verify further since it keeps asking me to use the authenticator app. They keep asking me to use my old device. So it's just a vicious endless cycle of trying to log in using my old device which I don't have anymore. Any advice how I go about this? I can only attempt to use binance when I'm out of the country.