I signed up for ecobee filter subscription and accidentally ordered 24x36x1 when I was supposed to get 20x30x1 and 14x14x1. I cancelled within minutes upon realizing my error. I did not realize that one subscription could allow me to add multiple sizes. I then resubscribed with the correct sizes. The system then said that the newly added filters would ship in February (next shipment date) so I called to get help. No answers, their phone system refers to the website. So I just said screw it and cancelled everything.

Two orders of the orginal wrong 24x36 show up to my house…

Cancellation of the subscription within literal minutes of creating does not prompt to cancel the order? They place it instantly and don’t allow any kind of cancellation.

I reach out to customer service by email and their rep gives me the run around that they cannot accept return, even if unopened, and that they can’t offer a refund, but instead without permission resubscribed me and sent me 14x14 for free.

So then I have to go and cancel the subscription again that the rep created and write again. We have probably had 5 email exchanges at this point. Their position is they don’t care that I canceled within moments of the error, and the second time, when I tried to correct the error, but the system queued the correct filters to February but resent the original wrong filter again is also my fault, and that they won’t refund.

Has anyone had issues with them before or do I just have bad luck. Thanks.

Pixel. 10 Pro XL. I set up the ecobee on my wife's Iphone and it works fine. I created a link to add account to my account, and the android app goes to a page that says" not found" after I log in. I have to hit Back and then log in again, but I am not connected to her account.

When I log into her account on my phone, the ability to add another user or to add sensors is missing.

No way to get online help, since the chatbot only wants to talk about the thermostat or sensors.

I seem to be on the latest Android version. Is this an apple only app, or what?

i just upgraded my Enhanced thermostat to the Premium model.
while on the Enhanced model, the Humidity reading was about the same reading I had with my Fluke Humidity reader.

Now, with the Premium thermostat, its a different story! im my humidity readings jumped from 50's to now 70+ on the premium thermostat. Now, ive been reading and their is the option to do Humidity calibration that maxes out at -10 and +10.

what's going on with this Premium thermostat? is there a setting I missed to setup. I just installed this 2 days ago, if this matters.TIA

If I understand it correctly PEK+ is a digital communication unit so why did Ecobee limit it to 5 wires? Why not add more wires so I can also manage 2 stage furnace via thermostat etc? Or control fresh air intake accessory from thermostat.

Edit: Got my answer here https://www.reddit.com/r/ecobee/comments/1x42phr/why_isnt_there_a_pek_with_more_wires/pfge5h2/

Since Ecobee thermostats do not have separate Rc and Rh terminals, do they support using an external transformer for power? Thx!

We've had ours installed for about 2 years and once we got the settings the way we wanted, we hardly touched the device. Then yesterday I noticed the screen was off and it was offline from the app. Strange. A couple double taps to the screen and I got the "hi" prompt and it came back. Is she toast? Did I miss a setting or update?

I change the battery and the sensor still shows the door open when it’s closed. So I thought the sensor was bad and got a new one just installed that and it still shows the door open when closed. Anyone encounter this?

Is the ecobee thermostat compatible with my system. It is a mini split system attached to a 15 amp breaker. Pictures of the wiring on the mini split and thermostat are below. What exactly am I looking at? What do each of the wires mean? Why are only two wire connected? It doesn’t seem to be the standard setup. If ecobee isn’t an option are there any other?

My thermostat seems to have exited hold and entered "Home" mode.

Since there is no way remove/delete this, how do I set it back to permanent hold? I can not seem to find the option in the app.

This MUST seem like a silly question but I've had my Ecobee Premium for seven days. Unlike my old Nest, I don't see any visual indicator that my HVAC stem is running. I have a variable speed heat pump system and ten foot ceilings so at low speeds, there isn't a lot of airflow. Am I right that the Ecobee shows nothing?

I hate that the clock disappears on my Ecobee when I approach. A different thermostat does the same thing, but with a swipe I can get it back. And this screen is configurable.

Ecobee???

On the latest firmware that has been recently pushed out has a bug that if you run your fan on a timer, randomly, it will change from the time you set to indefinite. I’ve had it on two occasions now that when I set the fan to run for two hours and I can visually see that it was set to two hours as it tells me what time it will turn off. Only later discovered that the fan is still running and when I go check, it is now set to indefinite.

iOS app version 26.17.0. Tapping on the Doorbell shows a split screen with slider that allows you to see the current camera view and recent “person” notifications at the same time. Like it.

We’ve had our ecobee smart thermostat premium system for 4 years now. We have one unit downstairs and one upstairs, with one two-zone condenser outside on our patio and sensors on almost all of our doors and windows.
The system has worked fine (give or take a software bug or two) but In the past month, along with the bug where temps aren’t reading correctly, we’re finding the AC no longer pauses when the door is open. We sit on our patio all the time, and with the door open the noisy condenser near us shouldn’t kick on, but it is constantly turning on. We then turn the desired temp up (it’s normally set to 76 cool, but we turn it up to 78 just to make the unit stop).
I’ve checked every setting possible and all appears normal.
Yes, we’ve put new batteries in the door sensor. Yes, the app correctly shows the door is open with a green dot. And yes, the setting for “pause when open” is checked.
Any ideas, or is this just another aggravating bug?

Thanks….

Bought it back in June, worked great! Kept my house nice and cool. However come these colder seasons I’m having issues. I went away for the weekend to find my house set to 12! Outside temp was 15. Looks like even if I force it to heat it’s only cooling the house with AC. I only discovered this now that it’s become season for heat. Any help?

We have had a Eco Premium for almost 2 years and this is a new issue. We have had a very hot and dry summer (90's-100's and no rain for 70n days) until this past Thursday. Temps dropped to 70's-80's and heavy rains on/off since then. Last night about 10PM I got alert from Ecobee that humidity was 71%. Outdoor humidity has bene very high. I do have. 2 external t-stats and one says 60% and the other says 63% and the Ecobee t-stat says 67%.

MY settings are currently on cool 74 degrees from 6:30AM-9PM and then 70 degrees 9OPM-6:30AM (we like to sleep cool). Do not use any smart settings, Fan is on auto - every 15 minutes. We actually just changed our air filter yesterday morning. I recall last October/November we had some comfort issues as we can go from hot to cold day by day until we settle into cool/cold weather.

Is this happening because the outdoor temps are close to the 74 degrees in the day and the 70 degrees overnight? If so, what do I need to adjust to account for this? The ecobee email mentioned AC Overcool but I really did not understand it.

Also even though I should be comfortable I feel "sweaty". If it matters we have a 12 year old Trane 4-ton, 17 SEER2 multi-speed AC with ComfortSeek™ inverter scroll compressor, 27.5" variable-speed fan.

Thanks for any help.